The Communication Effectiveness Scale is the best instrument that we have seen for giving managers and supervisors essential feedback about how others within the organization perceive their communication skills. It is an excellent diagnostic and learning instrument that can be used both to develop the communication skills of individuals and also to serve as the basis for designing a program to improve overall organizational communication effectiveness.
The multi-level CES measures perceptions about communication practices in six crucial dimensions:
Listening Skills
Verbal Communication
Written Communication
Coaching & Counseling
Intergroup Communication
Performance Communication
It provides managers and supervisors with a constructive assessment of how effectively they are communicating with their subordinates, peers and superiors and pinpoints areas where improvement is needed.
The 48-item CES is easy-to-administer and easy-to-interpret. The self scoring format lets individual respondents compare their own self-assessment with the perceptions of others and with a national standard.
CD-ROM contains complete set of masters for the reproduction of participant exercises, plus administration manual containing background information, scoring and debriefing instructions and discussion guidelines.
