Selection and Placement of Productive Job Candidates for Call Centres

Reduce absenteeism, lateness, on-the-job substance abuse, and turnover by identifying high-risk applicants. Identify applicants similar to your best employees. Increase customer service and satisfaction levels by selecting employees who are dependable, agreeable, and more manageable, and who enjoy working in a team environment.

The ESQ-CC is a customized version of the ESQ, and displays the same validity and resistance to faking that has made the ESQ so popular. Research indicates the ESQ-CC’s forced-choice format produces twice the validity of traditional format assessments. The ESQ-CC is a cost effective solution that will help your call centre identify and hire the best applicants for the job. We’re confident you will quickly notice the positive effects on your bottom-line.

For best results, we recommend using the ESQ-CC in conjunction with the Personnel Assessment Form (PAF). Research indicates that personality (ESQ-CC) and cognitive ability (PAF) are the two best predictors of job performance