Developed for the National Retail Federation by one of the industry's leading test manufacturers, the Retail Readiness Assessment is the first test to truly focus on the skills and aptitudes that are essential for success in retail environments.The test is easy to administer and the results can be in your hands in minutes. The comprehensive report includes a profile of the person and helps identify an individual's strengths and weaknesses. The test is available in a paper and pencil format or can be administered by computer. Scoring is handled by calling a toll free number.

Also see the Retail Manager Assessment Inventory (RMAI™) - under management tests.

The Retail Readiness Assessment measures:

Customer Service Aptitude - The individual's ability to understand and deal with situations commonly encountered in customer service situations.

Customer Service Attitude - How friendly, outgoing and helpful individuals are likely to be when dealing with customers.

Sales Aptitude - The individual's sales drive and their ability to suggest complementary items when assisting customers.

Sales Responsibility - The extent to which individuals feel responsible for and in control of their sales performance and chances for advancement.

Service Knowledge - The individual's understanding of effective service practices and basic common sense in dealing with customers.

Accuracy - This scale helps determine whether the applicant could read and understand the test and its concepts.

Candidness - The Candidness Scale helps identify applicants who tried to fake their responses or completed the inventory in what they thought was a socially desirable manner. Low scores indicate a tendency to exaggerate positive qualities and minimize negative traits.