Creative Organizational Design, Inc. - COD

Insurance Customer Service Representative Test

Purpose: This test will help you identify candidates who have the mental ability to learn quickly and handle complex job tasks as well as those who will enjoy dealing with customers and come across as pleasant, positive, helpful, and eager to please, yet also have the ego strength to make difficult decisions about claims. This test will also help target people who are responsible, reliable, orderly, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, and work hard. The assertiveness component of the assessment will help you evaluate candidates’ sales potential.

About the Test: This test battery has two parts (1) a 121 question untimed personality inventory and (2) a 44 item test of mental ability (about equal number of items for verbal reasoning, numerical reasoning, and abstract reasoning). This test will probably take most people about 60 minutes to complete although it will vary from person to person because both components are untimed.

What the Report Gives You: Graphical display of scores, explanation of aptitude results, list of Strengths and Developmental Concerns, and Suggested Interview Questions.

Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.


Please contact us for pricing and more information. In most cases, detailed information including samples pages/reports and/or validity information is available to be sent in Adobe format upon request.

For more information about this test, please contact us: We're happy to provide sample questions, reports, validity, and pricing details upon request.