Call Center Skills Test
Printer Friendly Version| Appropriate For | New Applicants Existing Employees |
| Comprehensiveness | Intermediate |
| Administration Time | - 1 hr |
| Format |  |
| Scoring Options |  |
| Language | English French |
| Legal in Canada? |  |
To evaluate the capability and aptitude of an individual required for a position in a call center.
General Description:
The Call Center Skills Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates with or without prior “call center” experience. It measures the following criteria:
Telephone etiquette and the ability to respond professionally to clients on the telephone. The candidate's ability to use proper grammar. Vocabulary skills relevant to a call center positions. Attention to detail and ability to follow specific instructions. Basic math, logic, analytical and telephone problem solving skills.
Positions for which the test is appropriate:
This test is used to pre-screen job applicants and in-house personnel in the following positions:
Call Center Representative
Non-technical Help Desk
Job criteria measured:
Telephone etiquette
Ability to respond professionally to clients on the telephone
Grammar
Vocabulary skills
Attention to detail
Ability to follow specific instructions
Basic math
Logical and analytical skills
Telephone problem solving skills
Test administration:
The test requires only clerical supervision to administer and takes 60 minutes to complete. Each section is timed.
Validation Information Available Upon Request
Please contact us for pricing and more information. In most cases, detailed information including samples pages/reports and/or validity information is available to be sent in Adobe format upon request.
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For more information about this test, please contact us: We're happy to provide sample questions, reports, validity, and pricing details upon request.