Conflict Resolution
Assess personal style, dealing with conflict, team communication, work style, etc.
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Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
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Occupational Personality Questionnaire – Universal Competency
The Occupational Personality Questionnaire – Universal Competency Profile measures how aspects of an individual’s behavioural style will affect his or her performance at work.
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