Customer Service
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 8 results
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CORE20™ Tests
CORE20™ Tests – are a set of four individually sold assessments for Clerical, Management, Personality and Sales-Customer Service
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Customer Complaint Situation
The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Customer Service Career Battery
The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Envisioning a Culture for Quality
The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Interpersonal Skills Test
The Interpersonal Skills Test assess candidates on their interpersonal, customer service and teamwork skills as well as their workflow management abilities.
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SureHire
SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.
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True-to-Life™ Service
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
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Waiter-Server Solution
The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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