SPECIFIC JOB AREAS
Showing 13–24 of 148 results
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Banking Services Representative Test
Banking Services Representative Test
Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.
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Barista Test
Barista Test
The Barista Test measures outstanding customer and can-do service attitude and flair for flavour (including cinnamon!) in applicants for coffee shop service roles.
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Basic Skills Test (BST®)
Basic Skills Test (BST®)
Use the Basic Skills Test (BST®) to assess 15 skills including vocabulary, problem solving, language, reading, computation for identifying fundamental reasoning, numerical, perceptual abilities of applicants for clerical, administrative and customer service roles.
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Becoming A Customer Service Star
Becoming A Customer Service Star
The Becoming A Customer Service Star helps individuals learn ways to improve their performance in five critical service areas.
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Behavioral Interviewing (U.S.)
Behavioral Interviewing (U.S.)
Screen experienced human resources professionals and hiring managers for knowledge of basic concepts utilized in behavioral interviewing with this effective tool.
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Branch Manager – Short Form
Branch Manager – Short Form
Use the Branch Manager to assess mid-level applicants for management judgment, leadership potential, problem solving and teamwork skills.
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Business Analyst Skills Evaluation
Business Analyst Skills Evaluation
Screens candidates for roles where interpretation, translating business problems to logic, systems analysis and procedures analysis skills are necessary with the Business Analyst Skills Evaluation.
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Business Concepts (U.S.)
Business Concepts (U.S.)
Use the Business Concepts (U.S.) assess general business fundamentals & practices skills in applicants for Financial Management and Planning, General Business, HR, Marketing roles.
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Business Process Reengineering
Business Process Reengineering
Use the The Business Process Reengineering test to screen candidates for successful implementation of business processes skills and a vast array of related skills.
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Business Retention Agent
Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis for problem solving, phone etiquette and data entry skills.
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Call Center Customer Service Representative Test
Call Center Customer Service Representative Test
Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
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Call Center Skills Test
Call Center Skills Test
The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.