The Workplace Safety – Individual 7.0 solution is designed for entry-level positions and measures the behaviors and experiences that underlie successful and safe performance with more individually-oriented roles or work environments.
The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.
The Industrial – Entry Level 7.0 solution is designed for entry-level positions, and measures the behaviors and experiences that underlie successful and safe performance in general or light industrial roles.
The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.
The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry.
The Healthcare Aide 7.0. is designed for individually-oriented, entry-level positions that directly support another person’s health and well-being.
The Sales Professional 7.0 solution is designed for entry to mid-level sales positions in which employees proactively sell products to customers, develop relationships with repeat customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and building ongoing customer relationships.
The Manager 7.0 solution is designed for candidates applying to entry-level leadership positions who tend to supervise salaried employees.
The four different Contact Center Simulations provide an opportunity for candidates to interact with simulated customers in a contact center environment. They include:
The Store Manager 7.0 is designed for candidates applying to entry-level leadership positions who tend to supervise hourly employees in a retail or restaurant setting.