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Customer Complaint Situation

The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.

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Cyber Risk

The Network Security test measures knowledge of the technical issues involved in maintaining network security. Designed for experienced network administrators, and covers the following topics: Access Control, Cryptography, Infrastructure, Security Policy and Procedures, System Management, Threats, and Tools.

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Data Entry

The Data Entry test is a Simulated data entry test that measures the ability to accurately transcribe data from pre-filled forms and the ability to verify pre-filled data.

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Depression Symptom Screener – Revised

The Depression Symptom Screener is designed to determine whether a person presently has, or is at risk for developing, a depressive disorder.  It also evaluates whether his or her mindset makes him or her more prone to depression.

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Envisioning a Culture for Quality

The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.

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Executive Scenarios

Executive Scenarios is a unique test of Managerial Judgement – an individual’s ability to decide on effective ways of handling real life situations.

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