Purpose: This assessment helps you identify people who are comfortable working with customers either face-to-face or on the phone, capable of handling a lot of detailed tasks, who can stay calm under pressure, find answers to problems by figuring out things out on their own, work in a team-oriented atmosphere, coordinate with various people / departments in your company to solve customer needs, and put forth a lot of effort to deal with multiple demands.
Who Is It For: Customer Service/Account Managers
About the Test: This test consists of two parts (1) a 145 question personality inventory, (2) a 44 item test of general cognitive aptitude with about equal number questions for verbal reasoning, numerical reasoning, and abstract reasoning. It probably takes about 60-90 minutes to complete it although this will vary from person to person because it is untimed.
What the Report Gives You: Graphical display of scores, narrative interpretation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.