The Cashier solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds. Potential job titles that use this solution are: Cashier, Sales Associate, and Clerk
Job Level: Entry-level
Job Family/Title: Retail
Average Testing Time (minutes): 28 minutes
Maximum Number of Questions: 108 items
Number of Sittings: One
Designed for Remote Testing: Yes
Question Format: Simulations, Multiple choice
Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.
Retail Professionalism: This component measures the tendency to have potential for success in the retail industry. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.
Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.