Cashier – Short Form

Use the Cashier – Short Form Solution to assess your candidates for entry-level retail positions where handling cash, issuing receipts and refunds are required.

The Cashier – Short Form solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds. Potential job titles that use this solution are: Cashier, Sales Associate, and Clerk

What It’s Best Used For

This screening solution is best utilized during the initial hiring or internal promotion phase for cashiers, sales associates, and retail clerks to safeguard training resources and verify core customer-facing competencies.

• Evaluating Customer Focus: It measures a candidate’s persistent enthusiasm, patience, and ability to handle rude customers calmly or apologize sincerely for inconveniences.
• Measuring Conscientiousness: The test evaluates an applicant’s likelihood to follow company policies and procedures, maintain an organized workspace, and show up to shifts on time.
• Gauging Retail Professionalism: It reviews background characteristics, work motivations, and aspirations to predict long-term success and retention in a retail environment.
• Designed for Remote Vetting: Built explicitly for an unproctored web platform, it allows HR teams to easily screen high-volume applicant pools remotely and access immediate digital score reports.

(Note: This assessment is fully legal for use in Canada).

Job Level: Entry-level
Job Family/Title: Retail
Average Testing Time (minutes): 28 minutes
Maximum Number of Questions: 108 items
Number of Sittings: One
Designed for Remote Testing: Yes
Question Format: Simulations, Multiple choice

Measures

Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.

Retail Professionalism: This component measures the tendency to have potential for success in the retail industry. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.