The Customer Service Applicant Inventory (CSAI) is designed to help you determine whether a candidate has strong attitudes toward customer service that can lead to an increase in team effectiveness, service quality and performance. It is designed for entry-level, customer service positions. This test is not timed and takes approximately 50 minutes.
The CSAI measures the following scales:
Customer Service: Courteous, cooperative and friendly attitudes toward customers as well as basic sales techniques.
Teamwork: Cooperative work efforts and behaviours.
Communication: Willingness and ability to communicate effectively in groups or individual situations.
Stress Tolerance: The extent to which a candidate copes with stress.
Honesty: Whether or not a candidate will engage in theft or theft-related behaviour.
Drug Avoidance: Using or selling illicit drugs on the job.
Safety: The level of safety consciousness and the likelihood that the candidate will be a safety risk.
Training Readiness: Desire to learn and overall trainability.
Applied Math: Basic mathematical ability as it relates to multiplying, counting money and making change.
Employability Index: A reference to the overall suitability for hire.
Validity/Candidness: Indicates the extent to which a candidate responds to the assessment in a socially desirable manner.
Validity/Accuracy: Indicates the degree to which the applicant understood and carefully completed the inventory.
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