The Financial Professional solution (formerly called the Financial Professional – Short Form) is for mid-level financial institution positions that require Series 6/7 certification. Candidates answer multiple choice questions to measure financial professional aptitude, learning potential, achievement orientation, conscientiousness, persistence and planfulness, self leadership, interpersonal leadership, sales focus and customer focus. Sample tasks for this job would include, but are not limited to: recommending investments, acquiring, retaining and expanding new and existing customer relationships, proactively contacting & meeting customers, and discovering customer needs.
Job Level: Professional
Job Family/Title: Banking
Localizations Available: US English
Time Recommended: 35 minutes
Number of Questions: Up to 151 items
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple choice
Professional Potential: This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.
Learning Potential: This is a measure of the potential for success in jobs across industry type and functional area. Candidates’ responses to questions regarding developmental influences, educational and work history, and related values and attitudes are compared with response profiles from successful employees. These items are significantly related to a traditional cognitive test of learning ability.
Achievement Orientation: This measures the potential for success in entry-level jobs. This scale measures self-esteem and developmental indicators of success in entry-level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.
Persistence and Planfulness: This is a measure of the tendency to set specific goals and work hard to achieve these goals. This trait is characterized by: suggesting the best solution for customer needs; being able to direct conversations towards a commitment/order/sale; and continuing to try if not successful the first time.
Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.