The Healthcare Service Associate Solution is for entry-level positions in a healthcare environment that require the employee to interact with patients. Sample tasks for this job include, but are not limited to: delivering food to patients, cleaning patient rooms, and welcoming guests to the hospital. Potential job titles that use this solution are: Housekeepers, Dietary Aides, and Guest Services Coordinator.
Job Levels: Entry Level
Localizations Available: US English, UK English
Max Number of Questions: 177
Approximate Completion Time: 37 minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Simulation, Multiple Choice, Multiple Choice – Adaptive
Knowledge, Skills, Abilities and Competencies Measured
Following Instructions: This is a measure of the ability to follow detailed instructions and select the appropriate course of action. This component is characterized by the ability to understand a set of rules and choose the correct response based on these rules.
Professional Potential: Measures the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.
Motivation: This component measures the tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.
Assertiveness: This component measures the tendency of a person’s effectiveness in directing and influencing others. This trait is characterized by: persuading and negotiating effectively with others; influencing others’ decision-making; and coordinating others’ efforts to accomplish work.
Responsibility: This component measures the tendency of a person’s responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.
Patient Focus: Measures the tendency to show persistent enthusiasm when interacting with patients. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude patients calmly, and searching for information or products for patients.