Insurance Administrative Assistant

For entry-level clerical positions that interact with external or internal customers.

Description

The Insurance Administrative Assistant solution is for entry-level clerical positions that interact with external or internal customers. Sample tasks for this job include, but are not limited to: answering telephones; managing files and records; sorting mail; handling information requests; greeting customers; and collaborating with co-workers on projects. Potential job titles that use this solution are: Receptionist and Administrative Assistant.

One Sitting

Job Level: Entry Level
Assessment & Report Localizations: English
Number of Sittings: One
Average Testing Time (minutes): 24 minutes
Maximum Number of Questions: 106 items
Designed for Remote Testing: Yes
Question Format: Simulation, Multiple Choice
Product Category: Insurance

Achievement Orientation: This measures the potential for success in entry-level jobs. This scale measures self-esteem and developmental indicators of success in entry-level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.

Typing Skills: This is a measure of speed and accuracy in typing text presented on the computer screen. The overall score is based on the total number of keystrokes, time taken, and number of errors made when typing six passages. The following method is used to determine the Net Words Per Minute score: Net Words Per Minute = ((Gross Words Per Minute * Time Taken) – Total Errors) / Time Taken.

Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Two Sitting

Job Level: Entry Level
Assessment & Report Localizations: English
Number of Sittings: One
Average Testing Time (minutes): Screening: 26 minutes, Selection: 29 minutes
Maximum Number of Questions: Screening: 145 items (115 on average), Selection 122 items
Designed for Remote Testing: Screening: Yes, Selection: No
Question Format: Simulation, Multiple choice, Multiple choice – adaptive
Product Category: Insurance

Screening (Unproctored)

Professional Potential: This component measures the tendency to have potential for success in the retail industry. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Achievement Orientation: This measures the potential for success in entry-level jobs. This scale measures self-esteem and developmental indicators of success in entry-level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.

Customer Service Potential: This measures the potential to have a combination of customer service skills and traits that predict success in customer service positions. This is characterized by: being friendly, down-to-earth, reliable, and having good judgment about how to respond to a variety of customer service situations.

Achievement: This measures a candidate’s tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.

Influence: This component measures the tendency of a candidate’s effectiveness in directing and influencing others. This trait is characterized by: persuading and negotiating effectively with others; influencing others’ decision-making; and coordinating others’ efforts to accomplish work.

Reliability: This measures a candidate’s responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.

Selection (Proctored)

Following Instructions: This measures the ability to follow detailed instructions and select the appropriate course of action. This component is characterized by the ability to understand a set of rules and choose the correct response based on these rules.

Typing Skills: This is a measure of speed and accuracy in typing text presented on the computer screen. The overall score is based on the total number of keystrokes, time taken, and number of errors made when typing six passages. The following method is used to determine the Net Words Per Minute score: Net Words Per Minute = ((Gross Words Per Minute * Time Taken) – Total Errors) / Time Taken.

Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

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