Insurance Claims Agent Solution

For entry-level clerical processing applications for, changes to, reinstatement of, and cancellation of insurance policies

Description

The Insurance Claims Agent solution is for entry-level clerical positions that involve processing applications for, changes to, reinstatement of, and cancellation of insurance policies. Sample tasks for this job include, but are not limited to: reviewing insurance applications to ensure that all questions have been answered; compiling data on insurance policy changes; changing policy records to conform to insured party’s specifications; compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies; canceling insurance policies as requested by agents; and verifying the accuracy of insurance company records. Potential job titles that use this solution are: Claims Agent, Claims Representative, and Clerical Agent.

One-Sitting
Job Levels: Entry Level
Localizations Available: US/UK English
Number of Questions: 175 items (145 on average)
Approximate Completion Time: 26 minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Simulation, Multiple choice, Multiple choice – adaptive

Two-Sitting
Job Levels: Entry Level
Localizations Available: US/UK English
Number of Questions: Screening: 100 items, Selection: 208 items (178 on average)
Approximate Completion Time: Screening: 21 minutes, Selection: 31 minutes
Number of Sittings: Two
Designed for Unproctored Environment: Screening: Yes Selection: No
Question Format: Simulation, Multiple choice, Multiple choice – adaptive

Knowledge, Skills, Abilities and Competencies Measured

One Sitting

Data Entry Skills: This is a measure of speed and accuracy when typing presented data into fields on a computer form. Specific skills that are measured include data entry speed, data entry accuracy, and error recognition.

Achievement Orientation: This measures the potential for success in entry-level jobs. This scale measures self-esteem and developmental indicators of success in entry-level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.

Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.

Achievement: This measures a candidate’s tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.

Influence: This component measures the tendency of a candidate’s effectiveness in directing and influencing others. This trait is characterized by: persuading and negotiating effectively with others; influencing others’ decision-making; and coordinating others’ efforts to accomplish work.

Reliability: This measures a candidate’s responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks

Two Sitting

Screening (Unproctored)

Data Entry Skills: This is a measure of speed and accuracy when typing presented data into fields on a computer form. Specific skills that are measured include data entry speed, data entry accuracy, and error recognition.

Achievement Orientation: This measures the potential for success in entry-level jobs. This scale measures self-esteem and developmental indicators of success in entry-level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.

Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.

Selection (Proctored)

Perceptual Speed and Accuracy: This measures the tendency to review and identify relevant pieces of data from a series of letters and numbers. This trait is characterized by: processing data quickly and accurately, producing both high quality and high quantity work, and determining similarities and differences in sets of data.

Following Instructions: This measures the ability to follow detailed instructions and select the appropriate course of action. This component is characterized by the ability to understand a set of rules and choose the correct response based on these rules.

Achievement: This measures a candidate’s tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.

Influence: This component measures the tendency of a candidate’s effectiveness in directing and influencing others. This trait is characterized by: persuading and negotiating effectively with others; influencing others’ decision-making; and coordinating others’ efforts to accomplish work.

Reliability: This measures a candidate’s responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.

Professional Potential: This component measures the tendency to have potential for success in the retail industry. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

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