Server Solution

For entry-level positions in the hospitality industry focused on work ethic, customer focus and sales.

SKU: 858 Categories: ,

Description

The Server solution is designed for entry-level positions in the hospitality industry. Sample tasks include greeting customers, taking customer food and drink orders and delivering food items to guests. The solution is focused on work ethic, customer focus and sales. Potential job titles that use this solution are: Server and Waiter/Waitress. Multiple configurations of this solution are available.

One Sitting

Job Levels: Entry Level
Job Family/Title Hospitality Suite
Localizations Available: US English
Max Number of Questions: 240 items (208 items on average)
Approximate Completion Time: 40 minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple choice, Forced choice – adaptive

Two Sitting

Job Levels: Entry Level
Job Family/Title Hospitality Suite
Localizations Available: US English
Max Number of Questions: Screening: 92 items (76 items on average) Selection: 170 (154 items on average)
Approximate Completion Time: Screening: 17 minutes Selection: 29 minutes
Number of Sittings: Two
Designed for Unproctored Environment: Screening: Yes Selection: No
Question Format: Multiple choice, Forced choice – adaptive

Knowledge, Skills, Abilities and Competencies Measured

Composure: This component measures the tendency of one’s ability to think clearly and objectively during times of stress or intense pressure. This trait is often described as “grace under fire” and is further characterized by operating under a positive outlook despite criticism, worries, and guilt.

Drive for Success: This component measures the tendency to set and accomplish challenging goals, to believe in one’s own ability to get the job done, and to assert one’s influence to drive others towards a common goal. This trait is characterized by working hard, demonstrating optimism in the face of adversity, and negotiating effectively with others to accomplish goals.

Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.

Sales Focus: This is a measure of the tendency to suggest or show alternative solutions based on customer needs. This trait is characterized by: directing conversation toward a commitment/order/sale; showing confidence even after a hard refusal/rejection; and striving to close a transaction every time.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Service Professionalism: This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Two Sitting

Screening (Unproctored)

Composure: This component measures the tendency of one’s ability to think clearly and objectively during times of stress or intense pressure. This trait is often described as “grace under fire” and is further characterized by operating under a positive outlook despite criticism, worries, and guilt.

Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.

Goal Orientation: This measures the potential for success in entry-level jobs. This scale measures self-esteem and developmental indicators of success in entry-level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.

Selection (Proctored)

Drive for Success: This component measures the tendency to set and accomplish challenging goals, to believe in one’s own ability to get the job done, and to assert one’s influence to drive others towards a common goal. This trait is characterized by working hard, demonstrating optimism in the face of adversity, and negotiating effectively with others to accomplish goals.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Sales Focus: This is a measure of the tendency to suggest or show alternative solutions based on customer needs. This trait is characterized by directing conversation toward a commitment/order/sale; showing confidence even after a hard refusal/rejection; and striving to close a transaction every time.

Service Professionalism: This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

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