The Technical Sales Associate solution is for entry-level retail positions in which employees proactively sell a specific line of products that requires substantial knowledge about the products and have their pay and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: obtaining detailed product information, promoting products to customers, persuading customers to buy products, and completing a transaction with a customer. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk.
Job Level: Entry-Level
Job Family/Title: Retail
Average Testing Time (minutes): 41 minutes
Maximum Number of Questions: 169 items
Number of Sittings: One
Designed for Remote Testing: Yes
Question Format: Simulations, Multiple choice
Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.
Sales Focus: This component measures the tendency to suggest or show alternative solutions based on customer needs. This trait is characterized by: directing conversation toward a commitment/order/sale, showing confidence even after a hard refusal/rejection, and striving to close a transaction every time.
Retail Professionalism: This component measures the tendency to have potential for success in the retail industry. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.
Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.
Achievement Orientation: This measures the potential for success in entry-level jobs. This scale measures self-esteem and developmental indicators of success in entry-level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.
Learning Potential: This measures the potential for success in jobs across industry type and functional area. Candidates’ responses to questions regarding developmental influences, educational and work history, and related values and attitudes are compared with response profiles from successful employees. These items are significantly related to a traditional cognitive test of learning ability.