Call Centre & Telemarketing
Assessments for inbound and outbound call centres, contact centre workers, customer service and order takers, service centres, collections, technical support, customer care, receptionist roles, and include scales like stress tolerance, resilience, persuasiveness, etiquette, reasoning skills, etc.
Showing all 3 results
-
Contact Center Simulations
The four different Contact Center Simulations provide an opportunity for candidates to interact with simulated customers in a contact center environment. They include:
- Customer Service Phone Simulation
- Customer Service Phone Solution
- Sales & Service Phone Simulation
- Sales & Service Phone Solution
-
Kenexa Call Center Tests
The Kenexa Call Center Tests are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
-
Kenexa Skills Assessments – List
The Kenexa Skills Assessments are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
Not sure which test fits your needs?
We can help you to make the right choice.