The articles below form a library of useful information for business professionals. Many of these articles were written by our staff.
The intent of the old adage ‘the customer is always right’ is that one should always keep the customer’s needs in mind and do everything one can to make them happy.
Some individuals would like to change jobs, or train for better ones, but can’t afford the time or expense of additional training or education while simultaneously supporting their families. They feel trapped, frustrated and maybe a little resentful too. Is it any wonder that people are jumping ship for a few dollars more, even if it doesn’t advance their actual careers?
Employer concerns about the overall lack of applicants, the lack of suitable and qualified applicants and complaints about high turnover have increased steadily over the past 5 years. It’s a conversation that I now have with clients on a weekly basis, and it’s occurring continent-wide, and across all industries.
Three months ago, Emeritus, a global online education company, published its list of growing workplace trends to watch for in 2022. All businesses are contending with changes brought about by the pandemic and everything is in flux all around us. Many of the coming changes are unavoidable but they can be made more manageable.
It’s a challenging time for many businesses and it’s particularly problematic for those who are hiring because applicants can now afford to be pickier about which offers they accept.
North American businesses lose millions of dollars a year due to various kinds of theft. Unfortunately, it’s often their own employees who are doing most of the stealing, and most employers don’t even know it.
Soft skills used to be considered nice-to-haves but now, they’re critical must-haves. They’re the ‘grease’ that facilitates interpersonal interactions and are what people with hard skills use to succeed. Soft skills are things like critical thinking, flexibility, adaptability, team working, problem solving, time management, communication, attention to detail, dependability, emotional intelligence and etc. They are equally as, if not more important than, hard skills.
If ever there was a time to be talking about character and ethics then it’s now in the wake of the January 6th attack on the US Capitol. That event, and the entirety of Trump’s presidency, have illustrated why integrity and character are more than just nice-to-have’s. Trustworthiness is critical to every level of human interaction whether be it in marriage, in business dealings or when you loan the family car to your teenager.
Ten thousand Baby Boomers turn 65 every day—a trend that began in 2011 and will continue until 2030. [i] This year almost 25% of workers in Canada will be 55 years or older and the same statistic will hold true for the USA by 2024. [ii] In 2030 – only 11 years from...
80% of workers feel stress on the job and nearly half say they need help in learning how to manage stress. The other 20% is lucky because apparently everyone else is suffering; both at the individual and the corporate level.
Personality does change over time (a long time) and it’s a significant although small change over one’s lifetime. What the researchers found was that as we mature, so do our personalities. Specifically, people tend to ‘peak’ in middle age but at a level not high enough to infer a complete lack of change in personality traits. This means that personality has a stable component across the life span, both at the trait level and at the profile level, and that personality is also malleable, and people mature as they age.
There are over 1 million Canadians out of work due to the Covid-19 pandemic. It's an unsettling time and no one knows what's coming next or when things will return to normal. "Normal" may be a long time coming for some of us and unfortunately, for some people, they...
Self-Assess Your Emotional Resilience In The Face of Adversity With The FREE Pandemic Resilience Test
This is an uncertain time and it has put great deal of stress on everyone, particularly those who are without an income, and those who have friends or family who’ve contracted Covid-19. It’s easy to feel overwhelmed and to become weighed down with worry about the future.
Some people cope well with adversity and others are less hardy. Even those who cope well sometimes need additional support or to be reminded that they do have some control over their lives and that there are things they can do to reduce their anxiety. For some, the Pandemic Resilience Test can help them clarify their need for outside or professional mental health support.
Job seekers can’t relate with employer hiring woes – Companies having a tough time finding talent must invest more in workers, say applicants
Jan 28, 2020 by James Jackson Waterloo Region Record WATERLOO REGION — When Patrick Desaulniers hears employers in Waterloo Region and Wellington County are having a tough time finding the right employees, he gets a little annoyed. The 37-year-old Guelph resident...
There are 75 million Millennials in the USA (the generation born between 1980 and 2000). The youngest ones are just turning 20 this year and the oldest are now 40. They also make up 32% of the global population and represent 250 million people. If you have employees, then Millennials already are, or soon will be, a part of your workforce.
There are hundreds of skills, aptitude and personality assessments on the market for good reason – because they work! If you’re not using any when hiring or promoting people then you should probably be wondering if you’re missing out on something good (because you probably are).
Assessments are for more than just pre-screening applicants or testing for MS Word proficiency.
(The trends may change but the basics remain the same.)
Deliver crappy customer service at your own peril!
“I’m sorry but I’ve been really busy” is the most commonly heard excuse in business these days.
How rudeness is costing us more than we think.
Part 1: What kinds of bad apples are in your bunch?
Part 2: What kinds of bad apples are in your bunch?
Understanding why job descriptions are important to organizational effectiveness and smooth functioning.
Use screening tests to identify sales talent.
The importance of providing great customer service
Dishonesty in the workplace can be minimized through better hiring practices.
Bad hires can cost you $50,000 per toxic worker hired.
Do your applicants really fit into your organization or not? Do you know?
Pre-screening for honesty can save you a lot of grief.
The consequences of public foolishness in the internet age.
If you aren’t testing your applicants, you’re running the risk of hiring problems instead.
Confidential information should always be handled carefully. Every effort should always be made to keep private, personal information confidential. People expect that the details of their medical history, personal finances, employment history, salaries and etc. are...
A case for the use of pre-screening tests.
How do you know if your applicants are really trustworthy, honest people?
Trending new realities in organizational leadership.
10 Things To Look For In A “Good” Survey
Workplace Bullying/Academic Mobbing & What To Do About It
A recent international study found that global turnover rates are on the rise and will become a serious problem for employers over the next five years.
What Is Workplace Bullying? Workplace bullying is like bullying on the playground except that it occurs in the workplace. It usually involves verbal comments and incidents that are intended to hurt, harass, isolate, intimidate, or humiliate a person. It is not new but...