Announcements & Articles

Soft skills used to be considered nice-to-haves but now, they’re critical must-haves.  They’re the ‘grease’ that facilitates interpersonal interactions and are what people with hard skills use to succeed. Soft skills are things like critical thinking, flexibility, adaptability, team working, problem solving, time management, communication, attention to detail, dependability, emotional intelligence and etc.  They are equally as, if not more important than, hard skills. 

If ever there was a time to be talking about character and ethics then it’s now in the wake of the January 6th attack on the US Capitol.  That event, and the entirety of Trump’s presidency, have illustrated why integrity and character are more than just nice-to-have’s.  Trustworthiness is critical to every level of human interaction whether be it in marriage, in business dealings or when you loan the family car to your teenager. 

Ten thousand Baby Boomers turn 65 every day—a trend that began in 2011 and will continue until 2030. [i]  This year almost 25% of workers in Canada will be 55 years or older and the same statistic will hold true for the USA by 2024. [ii]  In 2030 – only 11 years from...

80% of workers feel stress on the job and nearly half say they need help in learning how to manage stress. The other 20% is lucky because apparently everyone else is suffering; both at the individual and the corporate level.

Personality does change over time (a long time) and it’s a significant although small change over one’s lifetime. What the researchers found was that as we mature, so do our personalities. Specifically, people tend to ‘peak’ in middle age but at a level not high enough to infer a complete lack of change in personality traits. This means that personality has a stable component across the life span, both at the trait level and at the profile level, and that personality is also malleable, and people mature as they age.

There are hundreds of skills, aptitude and personality assessments on the market for good reason – because they work! If you’re not using any when hiring or promoting people then you should probably be wondering if you’re missing out on something good (because you probably are).

Deliver crappy customer service at your own peril!

Part 2: What kinds of bad apples are in your bunch?

Bad hires can cost you $50,000 per toxic worker hired.

How do you know if your applicants are really trustworthy, honest people?

How to hire better counselors and avoid potential problems.

Finding good employees is getting harder. Testing applicants helps employers make better decisions.