Call Centre & Telemarketing
Assessments for inbound and outbound call centres, contact centre workers, customer service and order takers, service centres, collections, technical support, customer care, receptionist roles, and include scales like stress tolerance, resilience, persuasiveness, etiquette, reasoning skills, etc.
Showing all 41 results
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At Home Agent With Sales
Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment.
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Bank Collections Agent – Short Form
Use the Bank Collections Agent – Short Form to screen candidates for skills like tact, problem solving and account monitoring for entry-level collections in inbound or outbound call center environments in a financial setting.
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Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis  for problem solving, phone etiquette and data entry skills.
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Call Center Customer Service Representative Test
Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
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Call Center Skills Test
The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.
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Categorization Ability Aptitude Test
Use the Categorization Ability Aptitude Test to screen candidates for the ability to read quickly, compare sets of information accurately, and make simple decisions.
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Claims/Customer Service Representative
The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment.
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Comprehensive Personality Profile
The Comprehensive Personality Profile screens for roles such as customer service, telemarketing, and sales. Match personalities to position requirements.
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Contact Center – Sales Agent – Short Form
Hire the right person with the Contact Center – Sales Agent for entry-level call center positions like Call Center Sales Representative, and Sales Agent.
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Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat.
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Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives.
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Contact Center Agent – Advanced – Short Form
Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions.
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Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent is for screening job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
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Contact Center Collections Agent – Short Form
Hire the right person with the Contact Center Collections Agent for entry-level call center overdue accounts collection positions.
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Contact Center Manager – Short Form
Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor.
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Contact Center Team Lead-Coach – Short Form
Use the Contact Center Team Lead-Coach for screening the management potential of entry-level managers who supervise hourly employees.
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Contact Center Technical Support Agent – Short Form
Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more.
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Contact Center Virtual Scenario
Use the Contact Center Virtual Scenario for screening entry-level call bilingual center employees for roles such as Customer Service Representative.
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Credit and Collections Specialist Test
Use the Credit and Collections Specialist Test to screen for savvy, persistent, assertive collections specialists who make sure that payments get made.
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CRM Concepts
Use the CRM Concepts to screen experienced processional candidates for knowledge of Customer Relationship Management (CRM) systems.
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Customer Care Simulation
Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.
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Customer Effort Contact Center Agent Series
Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Service 5.5
Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Skills Test
Use the Customer Service Skills Test to assess basic skills and customer service aptitude for all customer service roles in any organization.
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eChat Support Agent
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat.
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Entry Level Customer Service
The Entry Level Customer Service assesses a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job.
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Entry Level Sales Solution
The Entry Level Sales Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue.
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Healthcare Billing and Collections Agent
The Healthcare Billing and Collections Agent Test assesses entry-level collections positions in an inbound or outbound healthcare call center environment.
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Healthcare Call Center Agent
The Healthcare Call Center Agent solution is for entry-level positions in an inbound healthcare call center environment.
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Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Kenexa Call Center Tests
The Kenexa Call Center Tests are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
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Kenexa Skills Assessments – List
The Kenexa Skills Assessments are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
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Reading for Customer Service Reps & Telemarketers
Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.
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Service and Sales Agent
The Service and Sales Agent test is for entry-level positions in a contact center environment where the main focus of the job is both customer service and sales.
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SkillCheck® Assessments
The SkillCheck® Assessments cover the broadest range of clerical, software, call center, financial, healthcare, industrial, legal, and technical candidate competencies.
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Technical Support Representative Test
The Technical Support Representative Test identifies people who are solution-oriented, capable of asking questions to build an understanding of complex information, and who can explain things clearly.
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Telemarketing Agent Test
The Telemarketing Agent Test – Revised will assess whether an individual will become defensive in response to constructive criticism.
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Telemarketing Skills Test
Use the Telemarketing Skills Test for evaluating the potential of candidates who wish to work as telemarketers.
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Telemarketing Test
The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.
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Telenurse Solution
Use the Telenurse Solution for positions in a healthcare environment that interact with patients over the telephone.
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Versant – Spoken Language Test
The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
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