Call Centre & Telemarketing
Assessments for contact center workers, customer service and order takers, service centres, collections, technical support, customer care, receptionist roles, stress tolerance, resilience, persuasiveness, etiquette, reasoning skills, etc.
Showing all 44 results
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Account Manager (Sales)
Account Manager (Sales)
Identify people who work well with customers, are calm, team oriented, work hard, etc.
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Applicant Potential Inventory (API ™)
Applicant Potential Inventory (API ™)
Asses customer relations, productivity, theft, safety, turnover, and more.
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At Home Agent
At Home Agent
For job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment.
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At Home Agent With Sales
At Home Agent With Sales
For job candidates applying to entry-level positions where the main focus of the job is customer service and sales and is performed in a remote work environment.
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Business Retention Agent
Business Retention Agent
For job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
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Call Center Customer Service Representative Test
Call Center Customer Service Representative Test
Will assess whether a person has the attitudes, aptitudes and personality to work as a customer service representative for call centers.
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Call Center Skills Test
Call Center Skills Test
Identifies problem solving, grammar, vocabulary, rule following, math, logic and more.
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Canadian Personnel Selection Inventory (CPSI)
Canadian Personnel Selection Inventory (CPSI)
Pre-screen for honesty, tenure, customer relations, work values, supervision attitudes etc
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Comprehensive Personality Profile
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Contact Center – Sales Agent – Short Form
Contact Center – Sales Agent – Short Form
For entry-level positions in a contact center environment focused on sales.
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Contact Center Agent
Contact Center Agent
For candidates applying to customer service entry-level positions in a contact center environment
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Contact Center Agent – Advanced – Short Form
Contact Center Agent – Advanced – Short Form
For entry-level roles in a contact center environment where customer service is the focus
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Contact Center Business Retention Agent – Short Form
Contact Center Business Retention Agent – Short Form
For job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
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Contact Center Collections Agent – Short Form
Contact Center Collections Agent – Short Form
For entry-level collections positions in an inbound or outbound call center environment.
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Contact Center Manager – Short Form
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Contact Center Team Lead-Coach – Short Form
Contact Center Team Lead-Coach – Short Form
For entry-level leadership positions who tend to supervise hourly employees.
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Contact Center Technical Support Agent – Short Form
Contact Center Technical Support Agent – Short Form
For job candidates applying to entry-level positions in a contact center environment where the main focus of the job is providing customer service in the form of technical support.
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Contact Center Virtual Scenario
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CRM Concepts
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Customer Care Simulation
Customer Care Simulation
speed and accuracy at listening and entering information in a simulated call center environment.
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Customer Effort Contact Center Agent Series
Customer Effort Contact Center Agent Series
5 tests for entry-level contact center environment where the main focus of the job is customer service.
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Customer Relationship Management (CRM) Navigation
Customer Relationship Management (CRM) Navigation
Measures Windows skills and using multiple applications to search for and associate info.
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Customer Service Applicant Inventory (CSAI)
Customer Service Applicant Inventory (CSAI)
Measures customer service attitudes, team effectiveness, service quality and performance.
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Customer Service Aptitude Profile (Customer Service AP)
Customer Service Aptitude Profile (Customer Service AP)
Measures traits that are critical to success in customer service.
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Customer Service Profile (CSP)
Customer Service Profile (CSP)
Helps identify those who have the attitudes and aptitude to succeed in service positions.
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Customer Service Skills Inventory (CSSI) – NOT CURRENTLY AVAILABLE
Customer Service Skills Inventory (CSSI) – NOT CURRENTLY AVAILABLE
Identify those who have the demeanor and aptitude to provide high quality customer service.
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Customer Service Skills Test
Customer Service Skills Test
Measure customer service reading/numerical skills, problem solving, logic, more.
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Healthcare Billing and Collections Agent
Healthcare Billing and Collections Agent
For entry-level collections positions in an inbound or outbound healthcare call center environment.
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Healthcare Call Center Agent
Healthcare Call Center Agent
For entry-level positions in an inbound healthcare call center environment.
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Healthcare Insurance Claims/CSR Solution
Healthcare Insurance Claims/CSR Solution
For entry-level customer service positions in an inbound or outbound healthcare call center environment.
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Information Security Awareness
Information Security Awareness
Measures knowledge of Customer Relationship Management (CRM) systems and methodology.
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Insurance Claims Agent Solution
Insurance Claims Agent Solution
For entry-level clerical processing applications for, changes to, reinstatement of, and cancellation of insurance policies
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Insurance Customer Service Representative Test
Insurance Customer Service Representative Test
Assess CS skills for insurance roles, learning ability, decision making, reliability, more.
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PeopleClues® Tests – NO LONGER AVAILABLE THROUGH COD
PeopleClues® Tests – NO LONGER AVAILABLE THROUGH COD
We’re sorry, we no longer offer this test; please contact us for alternatives.
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Personnel Selection Inventory Series
Personnel Selection Inventory Series
19 different tests measuring a wide range of critical employability skills/aptitudes.
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Reid Report, The®
Reid Report, The®
Measures integrity/productivity/drug use/background/sales/sociability and much more.
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Service and Sales Agent
Service and Sales Agent
An assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales.
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SkillCheck® Online Assessments
SkillCheck® Online Assessments
Hundreds of ready-to-use tests for all employee assessment requirements.
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Telemarketing Applicant Inventory (TMAI)
Telemarketing Applicant Inventory (TMAI)
For inbound/outbound call centres/customer service skills/stress/persuasiveness etc.
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Telemarketing Skills Test
Telemarketing Skills Test
For general telemarketing skills, phone etiquette/grammar/vocab/detail/math and more.
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Telemarketing Test
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Telenurse – Short Form
Telenurse – Short Form
For positions in a healthcare environment that interact with patients over the telephone.
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Thurstone Test of Mental Alertness
Thurstone Test of Mental Alertness
Assesses mental skills/ability to learn fast/adaptability/flexibility and more.
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Versant – Spoken Language Test