Call Centre & Telemarketing
Assessments for inbound and outbound call centres, contact centre workers, customer service and order takers, service centres, collections, technical support, customer care, receptionist roles, and include scales like stress tolerance, resilience, persuasiveness, etiquette, reasoning skills, etc.
Showing all 40 results
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At Home Agent With Sales
At Home Agent With Sales
Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment.
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Bank Collections Agent – Short Form
Bank Collections Agent – Short Form
Use the Bank Collections Agent – Short Form to screen candidates for skills like tact, problem solving and account monitoring for entry-level collections in inbound or outbound call center environments in a financial setting.
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Business Retention Agent
Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis for problem solving, phone etiquette and data entry skills.
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Call Center Customer Service Representative Test
Call Center Customer Service Representative Test
Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
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Call Center Skills Test
Call Center Skills Test
The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.
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Categorization Ability Aptitude Test
Categorization Ability Aptitude Test
Use the Categorization Ability Aptitude Test to screen candidates for the ability to read quickly, compare sets of information accurately, and make simple decisions.
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Claims/Customer Service Representative
Claims/Customer Service Representative
The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment.
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Comprehensive Personality Profile
Comprehensive Personality Profile
The Comprehensive Personality Profile screens for roles such as customer service, telemarketing, and sales. Match personalities to position requirements.
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Contact Center – Sales Agent – Short Form
Contact Center – Sales Agent – Short Form
Hire the right person with the Contact Center – Sales Agent for entry-level call center positions like Call Center Sales Representative, and Sales Agent.
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Contact Center – eChat Support Agent – Short Form
Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat.
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Contact Center Agent
Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives.
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Contact Center Agent – Advanced – Short Form
Contact Center Agent – Advanced – Short Form
Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions.
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Contact Center Business Retention Agent – Short Form
Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent is for screening job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
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Contact Center Collections Agent – Short Form
Contact Center Collections Agent – Short Form
Hire the right person with the Contact Center Collections Agent for entry-level call center overdue accounts collection positions.
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Contact Center Manager – Short Form
Contact Center Manager – Short Form
Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor.
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Contact Center Team Lead-Coach – Short Form
Contact Center Team Lead-Coach – Short Form
Use the Contact Center Team Lead-Coach for screening the management potential of entry-level managers who supervise hourly employees.
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Contact Center Technical Support Agent – Short Form
Contact Center Technical Support Agent – Short Form
Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more.
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Contact Center Virtual Scenario
Contact Center Virtual Scenario
Use the Contact Center Virtual Scenario for screening entry-level call bilingual center employees for roles such as Customer Service Representative.
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Credit and Collections Specialist Test
Credit and Collections Specialist Test
Use the Credit and Collections Specialist Test to screen for savvy, persistent, assertive collections specialists who make sure that payments get made.
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CRM Concepts
CRM Concepts
Use the CRM Concepts to screen experienced processional candidates for knowledge of Customer Relationship Management (CRM) systems.
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Customer Care Simulation
Customer Care Simulation
Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.
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Customer Effort Contact Center Agent Series
Customer Effort Contact Center Agent Series
Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Service 5.5
Customer Service 5.5
Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Skills Test
Customer Service Skills Test
Use the Customer Service Skills Test to assess basic skills and customer service aptitude for all customer service roles in any organization.
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eChat Support Agent
eChat Support Agent
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat.
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Employee Screening Questionnaire
Employee Screening Questionnaire
Use the Employee Screening Questionnaire to identify applicants who will be dependable, reliable and stable employees.
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Healthcare Billing and Collections Agent
Healthcare Billing and Collections Agent
For entry-level collections positions in an inbound or outbound healthcare call center environment.
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Healthcare Call Center Agent
Healthcare Call Center Agent
For entry-level positions in an inbound healthcare call center environment.
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Information Security Awareness
Information Security Awareness
Measures knowledge of Customer Relationship Management (CRM) systems and methodology.
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Insurance Claims Agent Solution
Insurance Claims Agent Solution
For entry-level clerical processing applications for, changes to, reinstatement of, and cancellation of insurance policies
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Insurance Customer Service Test
Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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PeopleClues® Tests – NO LONGER AVAILABLE THROUGH COD
PeopleClues® Tests – NO LONGER AVAILABLE THROUGH COD
We’re sorry, we no longer offer this test; please contact us for alternatives.
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Reading for Customer Service Reps & Telemarketers
Reading for Customer Service Reps & Telemarketers
Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.
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Service and Sales Agent
Service and Sales Agent
An assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales.
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SkillCheck® Online Assessments
SkillCheck® Online Assessments
Hundreds of ready-to-use tests for all employee assessment requirements.
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Technical Support Representative Test
Technical Support Representative Test
The Technical Support Representative Test identifies people who are solution-oriented, capable of asking questions to build an understanding of complex information, and who can explain things clearly.
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Telemarketing Skills Test
Telemarketing Skills Test
For general telemarketing skills, phone etiquette/grammar/vocab/detail/math and more.
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Telemarketing Test
Telemarketing Test
The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.
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Telenurse – Short Form
Telenurse – Short Form
For positions in a healthcare environment that interact with patients over the telephone.
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Versant – Spoken Language Test