Customer Service
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 95 results
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Account Manager (Sales)
Account Manager (Sales)
Identify people who work well with customers, are calm, team oriented, work hard, etc.
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Applicant Potential Inventory (API ™)
Applicant Potential Inventory (API ™)
Asses customer relations, productivity, theft, safety, turnover, and more.
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Applicant Potential Test
Applicant Potential Test
Accurately and objectively identifies effective problem solvers top performers and quick learners
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Banking Services Representative Test
Banking Services Representative Test
Measures banking tasks, customer service, cross selling, interdependent work skills.
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Barista Test
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Basic Banking Skills Inventory (BBSB ™)
Basic Banking Skills Inventory (BBSB ™)
Measures error perception, interpersonal skills, leadership, math, number comparison, more.
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Branch Manager – Short Form
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Call Center Customer Service Representative Test
Call Center Customer Service Representative Test
Will assess whether a person has the attitudes, aptitudes and personality to work as a customer service representative for call centers.
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Call Center Skills Test
Call Center Skills Test
Identifies problem solving, grammar, vocabulary, rule following, math, logic and more.
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Canadian Personnel Selection Inventory (CPSI)
Canadian Personnel Selection Inventory (CPSI)
Pre-screen for honesty, tenure, customer relations, work values, supervision attitudes etc
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Career Development Report for Individual Contributors
Career Development Report for Individual Contributors
Assess employee growth/development, coaching needs, work behaviour and career options.
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Cashier – Short Form
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Chiropractic Assistant Test
Chiropractic Assistant Test
Identifies empathetic, caring, customer oriented, hard working, initiative taking people
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Comprehensive Personality Profile
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Contact Center – Sales Agent – Short Form
Contact Center – Sales Agent – Short Form
For entry-level positions in a contact center environment focused on sales.
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Contact Center – eChat Support Agent – Short Form
Contact Center – eChat Support Agent – Short Form
For entry-level positions where the main focus is customer service via electronic chat.
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Contact Center Agent
Contact Center Agent
For candidates applying to customer service entry-level positions in a contact center environment
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Contact Center Agent – Advanced – Short Form
Contact Center Agent – Advanced – Short Form
For entry-level roles in a contact center environment where customer service is the focus
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Contact Center Manager – Short Form
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Contact Center Virtual Scenario
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CRM Concepts
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Customer Care Simulation
Customer Care Simulation
speed and accuracy at listening and entering information in a simulated call center environment.
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Customer Effort Contact Center Agent Series
Customer Effort Contact Center Agent Series
5 tests for entry-level contact center environment where the main focus of the job is customer service.
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Customer Relations & Interpersonal Skills
Customer Relations & Interpersonal Skills
Identify applicants who have skills associated with excellent customer service that can be applied to almost any field.
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Customer Service – Short Form
Customer Service – Short Form
For entry-level positions that involve a high degree of interaction with customers in person or on the phone.
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Customer Service Applicant Inventory (CSAI)
Customer Service Applicant Inventory (CSAI)
Measures customer service attitudes, team effectiveness, service quality and performance.
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Customer Service Aptitude Profile (Customer Service AP)
Customer Service Aptitude Profile (Customer Service AP)
Measures traits that are critical to success in customer service.
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Customer Service Aptitude Test
Customer Service Aptitude Test
Sociability, helping disposition, drive to achieve, teamwork, punctuality and pride in the quality of work.
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Customer Service Manager Test
Customer Service Manager Test
Identifies who can direct the work of others and create a customer-oriented culture.
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Customer Service Profile – 3rd Revision
Customer Service Profile – 3rd Revision
Assesses whether a person has the necessary skills and traits to be a customer service representative.
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Customer Service Profile (CSP)
Customer Service Profile (CSP)
Helps identify those who have the attitudes and aptitude to succeed in service positions.
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Customer Service Representative for High Security Positions
Customer Service Representative for High Security Positions
Measures performance, theft, dependability, work ethic, personality, service.
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Customer Service Representative I Test
Customer Service Representative I Test
Measures cooperation, ethics, teamwork, helpfulness, attitude and work values.
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Customer Service Representative II Test
Customer Service Representative II Test
Measures learning ability, cooperation, work values, ethics, mental ability.
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Customer Service Skills Inventory (CSSI)
Customer Service Skills Inventory (CSSI)
THIS ASSESSMENT IS NOT CURRENTLY AVAILABLE – Identify those who have the demeanor and aptitude to provide high quality customer service.
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Customer Service Skills Profile Online
Customer Service Skills Profile Online
Helps customer service people to self-assess how they are performing.
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Customer Service Skills Test
Customer Service Skills Test
Measure customer service reading/numerical skills, problem solving, logic, more.
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Customer Service With Sales – Short Form
Customer Service With Sales – Short Form
For entry-level positions that involve both providing service and support to customers and selling goods or services.
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Dental Assistant/Hygienist
Dental Assistant/Hygienist
Measures customer orientation, work ethic, empathy, teamwork, attitude, etc.
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eChat Support Agent
eChat Support Agent
For entry-level positions where the main focus is customer service via electronic chat.
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Employee Productivity Index (EPI™)
Employee Productivity Index (EPI™)
Identifies dependable, dedicated applicants, productive and conscientious work attitudes.
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Employee Reliability Inventory
Employee Reliability Inventory
Determine which individuals are likely to become valued employees rather than liabilities.
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Employee Screening Questionnaire 1 & 2 & Call Centre Version
Employee Screening Questionnaire 1 & 2 & Call Centre Version
A 15-minute test of conscientiousness, integrity, and dependability.
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Employee/Station Manager Applicant Inventory
Employee/Station Manager Applicant Inventory
Helps hire the best candidates for hourly and management service positions.
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Event Sales Manager Solution
Event Sales Manager Solution
Hospitality sales selling use of facility space for special events, and managing staff. The solution is focused on sales, solving problems, and making good decisions.
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Franchisee Personality Profile – General, Fast Food, Hotel and Restaurant Versions
Franchisee Personality Profile – General, Fast Food, Hotel and Restaurant Versions
Evaluates how well a person’s personality and attitudes fit the ideal franchisee profile with special versions for fast food, hotel and restaurant industries.
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Gaming Associate Solution
Gaming Associate Solution
For entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money.
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Gaming Manager Solution
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Guest Services Solution
Guest Services Solution
For highly customer service focused positions with few to no sales components.
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Healthcare Call Center Agent
Healthcare Call Center Agent
For entry-level positions in an inbound healthcare call center environment.
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Healthcare Insurance Claims/CSR Solution
Healthcare Insurance Claims/CSR Solution
For entry-level customer service positions in an inbound or outbound healthcare call center environment.
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Hospitality I Test
Hospitality I Test
Identifies customer service, attitude, personality, work ethics, teamwork for hospitality.
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Hospitality II Test
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Hospitality Retail Associate – Short Form
Hospitality Retail Associate – Short Form
For customer centered entry-level positions that may or may not include a sales component.
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Insurance Claims Agent Solution
Insurance Claims Agent Solution
For entry-level clerical processing applications for, changes to, reinstatement of, and cancellation of insurance policies
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Insurance Customer Service Representative Test
Insurance Customer Service Representative Test
Assess CS skills for insurance roles, learning ability, decision making, reliability, more.
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Job Skills Training Needs Assessment
Job Skills Training Needs Assessment
Helps applicants assess if they need training in 115 job skills.
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Massage Therapist Test
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Occupational: Customer Service
Occupational: Customer Service
Assesses speed and accuracy, verbal, and numerical abilities for customer service roles.
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Patient Care Consultant Test
Patient Care Consultant Test
Measures interpersonal sensitivity and sales skills to ensure that customer’s needs are met
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PeopleClues® Tests – NO LONGER AVAILABLE THROUGH COD
PeopleClues® Tests – NO LONGER AVAILABLE THROUGH COD
We’re sorry, we no longer offer this test; please contact us for alternatives.
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Personal Banker – Short Form
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Personnel Selection Inventory Series
Personnel Selection Inventory Series
19 different tests measuring a wide range of critical employability skills/aptitudes.
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Phone Banker – Short Form
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Presentation Skills
Presentation Skills
Measures the candidate’s knowledge of preparing, delivering, and evaluating presentations.
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Reid Report, The®
Reid Report, The®
Measures integrity/productivity/drug use/background/sales/sociability and much more.
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Reservation Agent Solution
Reservation Agent Solution
For customer centered entry-level positions within the hospitality industry.
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Restaurant Server Test
Restaurant Server Test
Identifies reliable, dependable, friendly, conscientious, customer oriented personnel.
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Restaurant Supervisor Solution
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Retail Manager with Sales – Short Form
Retail Manager with Sales – Short Form
For entry-level leaders supervising hourly employees with performance based on sales.
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Retail Sales and Service Solution
Retail Sales and Service Solution
For entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service.
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Retail Skills Test
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Retail Store Manager Test
Retail Store Manager Test
Assess competitiveness/supervisory/delegation/organizational/coaching skills and more.
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Sales Representative – Short Form
Sales Representative – Short Form
For entry-level sales, proactively selling, performance based on sales revenue.
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Sales Style Indicator
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Sales Success Predictor
Sales Success Predictor
Measures handling objections, closing the sale and understanding customer behavior.
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Sales Supervisor – Short Form
Sales Supervisor – Short Form
For entry-level sales leadership, emphasis on sales, with supervision duties.
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Sales Support Specialist – Short Form
Sales Support Specialist – Short Form
For entry to mid-level sales, under guidance of an account manager.
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Senior Services Worker Test
Senior Services Worker Test
Assesses independence/procedures/sensitivity/empathy/dependability/customer orientation.
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Server Solution
Server Solution
For entry-level positions in the hospitality industry focused on work ethic, customer focus and sales.
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Service and Sales Agent
Service and Sales Agent
An assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales.
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Service Associate Solution
Service Associate Solution
For hospitality support roles requiring cleaning hotel rooms, serving food at buffet lines, parking cars, and/or delivering food to hotel rooms.
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Service Skills Survey
Service Skills Survey
This is a pre-employment measure that is designed to assess job candidates for roles where customer service is important.
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Service Supervisor Solution
Service Supervisor Solution
For entry-level leadership positions in the hospitality industry that oversee hourly and salaried employees in customer facing positions.
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Short Employment Tests®
Short Employment Tests®
Assess verbal/numerical/clerical skills for admin/banking/cashier/service positions.
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SkillCheck® Online Assessments
SkillCheck® Online Assessments
Hundreds of ready-to-use tests for all employee assessment requirements.
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Station Employee Applicant Inventory™
Station Employee Applicant Inventory™
Assesses honesty/drug avoidance/cooperation/safety/contentiousness/tenure and more.
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Technical Sales Associate – Short Form
Technical Sales Associate – Short Form
For entry-level retail selling requiring substantial product knowledge/pay based on revenue
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Telemarketing Applicant Inventory (TMAI)
Telemarketing Applicant Inventory (TMAI)
For inbound/outbound call centres/customer service skills/stress/persuasiveness etc.
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Telemarketing Skills Test
Telemarketing Skills Test
For general telemarketing skills, phone etiquette/grammar/vocab/detail/math and more.
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Telemarketing Test
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Teller 6.0 – US, UK, ANZ English
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Thurstone Test of Mental Alertness
Thurstone Test of Mental Alertness
Assesses mental skills/ability to learn fast/adaptability/flexibility and more.
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Versant – Spoken Language Test
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Youth Work Readiness Report
Youth Work Readiness Report
Helps young people gain insights about how their personality impacts success on the job.