Customer Service
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 93 results
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Account Manager (Sales) Test
Account Manager (Sales) Test
The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.
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Applicant Potential Inventory (API ™)
Applicant Potential Inventory (API ™)
The Applicant Potential Inventory assesses customer relations, productivity, theft, safety, turnover, and more.
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Applicant Potential Test
Applicant Potential Test
The Applicant Potential Test is a general pre-screening to accurately and objectively identify effective problem solvers top performers and quick learners
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At Home Agent Test
At Home Agent Test
Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment.
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At Home Agent With Sales Test
At Home Agent With Sales Test
Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment.
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Automotive Sales Test
Automotive Sales Test
Use the Automotive Sales Test to test for automotive knowledge and customer service skills in automotive sales candidates.
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Banking Services Representative Test
Banking Services Representative Test
Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.
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Barista Test
Barista Test
The Barista Test measures outstanding customer and can-do service attitude and flair for flavour (including cinnamon!) in applicants for coffee shop service roles.
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Basic Skills Test (BST)
Basic Skills Test (BST)
Use the Basic Skills Test to assess 15 skills including vocabulary, problem solving, language, reading, computation for identifying fundamental reasoning, numerical, perceptual abilities of applicants for clerical, administrative and customer service roles.
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Branch Manager – Short Form
Branch Manager – Short Form
Use the Branch Manager to assess mid-level applicants for management judgment, leadership potential, problem solving and teamwork skills.
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Business Retention Agent
Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis for problem solving, phone etiquette and data entry skills.
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Call Center Customer Service Representative Test
Call Center Customer Service Representative Test
Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
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Call Center Skills Test
Call Center Skills Test
The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.
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Chiropractic Assistant Test
Chiropractic Assistant Test
Use the Chiropractic Assistant Test to screen for customer oriented abilities, office skills, empathy, efficiency, handling insurance and medical records.
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Claims/Customer Service Representative (Insurance)
Claims/Customer Service Representative (Insurance)
Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance.
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Comprehensive Personality Profile
Comprehensive Personality Profile
The Comprehensive Personality Profile screens for roles such as customer service, telemarketing, and sales. Match personalities to position requirements.
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Contact Center – Sales Agent – Short Form
Contact Center – Sales Agent – Short Form
Hire the right person with the Contact Center – Sales Agent for entry-level call center positions like Call Center Sales Representative, and Sales Agent.
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Contact Center – eChat Support Agent – Short Form
Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat.
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Contact Center Agent
Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives.
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Contact Center Agent – Advanced – Short Form
Contact Center Agent – Advanced – Short Form
Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions.
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Contact Center Business Retention Agent – Short Form
Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent is for screening job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
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Contact Center Technical Support Agent – Short Form
Contact Center Technical Support Agent – Short Form
Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more.
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Contact Center Virtual Scenario
Contact Center Virtual Scenario
Use the Contact Center Virtual Scenario for screening entry-level call bilingual center employees for roles such as Customer Service Representative.
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Count Out The Money
Count Out The Money
Use the Count Out The Money test to screen a candidate’s money handling ability for all retail and cashier roles where speed/accuracy and basic math is needed.
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Customer Care Simulation
Customer Care Simulation
Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.
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Customer Effort Contact Center Agent Series
Customer Effort Contact Center Agent Series
Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Relations & Interpersonal Skills
Customer Relations & Interpersonal Skills
Use the Customer Relations & Interpersonal Skills to screen for excellent customer service skills that can be applied to almost any field.
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Customer Service 5.5
Customer Service 5.5
Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Applicant Inventory
Customer Service Applicant Inventory
Use the Customer Service Applicant Inventory to identify entry-level candidates with strong attitudes toward customer service.
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Customer Service Aptitude Profile
Customer Service Aptitude Profile
Use the Customer Service Aptitude Profile to identify candidates for customer service roles who are motivated and likely to follow through.
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Customer Service Aptitude Test
Customer Service Aptitude Test
Use the Customer Service Aptitude Test to evaluate candidates’ abilities in the critical areas of customer care skills,including teamwork, reliability, helping disposition, drive to achieve, teamwork, punctuality and pride in the quality of work.
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Customer Service Manager Test
Customer Service Manager Test
Use the the Customer Service Manager Test to identify candidates with the leadership qualities to create a customer oriented culture
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Customer Service Profile
Customer Service Profile
Use the Customer Service Profile to screen entry-level customer service candidates for attitude, aptitude, sales ability and more.
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Customer Service Profile – 3rd Revision
Customer Service Profile – 3rd Revision
Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.
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Customer Service Representative for High Security Positions
Customer Service Representative for High Security Positions
Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.
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Customer Service Representative I Test
Customer Service Representative I Test
Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative II as well.
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Customer Service Representative II Test
Customer Service Representative II Test
Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative I as well.
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Customer Service Skills Inventory
Customer Service Skills Inventory
Use the Customer Service Skills Inventory and identify high quality customer service candidates with skills, behaviour and traits indicative of success in service-oriented positions.
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Customer Service Skills Profile
Customer Service Skills Profile
Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.
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Customer Service Skills Test
Customer Service Skills Test
Use the Customer Service Skills Test to assess basic skills and customer service aptitude for all customer service roles in any organization.
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Customer Service With Sales – Short Form
Customer Service With Sales – Short Form
Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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Dental Assistant/Hygienist
Dental Assistant/Hygienist
Use the Dental Assistant/Hygienist test to identify candidates who are customer-oriented and empathetic in dental and healthcare roles.
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Drug Store Applicant Inventory
Drug Store Applicant Inventory
Use the Drug Store Applicant Inventory to identify dependable, stable, drug-free candidates with good customer service skills and more. We’re sorry, this test has been discontinued. Please contact us for alternatives.
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eChat Support Agent
eChat Support Agent
For entry-level positions where the main focus is customer service via electronic chat.
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Employee Reliability Inventory
Employee Reliability Inventory
Determine which individuals are likely to become valued employees rather than liabilities.
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Employee Screening Questionnaire 1 & 2 & Call Centre Version
Employee Screening Questionnaire 1 & 2 & Call Centre Version
A 15-minute test of conscientiousness, integrity, and dependability.
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Employee/Station Manager Applicant Inventory
Employee/Station Manager Applicant Inventory
Helps hire the best candidates for hourly and management service positions.
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Event Sales Manager Solution
Event Sales Manager Solution
Hospitality sales selling use of facility space for special events, and managing staff. The solution is focused on sales, solving problems, and making good decisions.
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Franchisee Personality Profile – General, Fast Food, Hotel and Restaurant Versions
Franchisee Personality Profile – General, Fast Food, Hotel and Restaurant Versions
Evaluates how well a person’s personality and attitudes fit the ideal franchisee profile with special versions for fast food, hotel and restaurant industries.
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Gaming Associate Solution
Gaming Associate Solution
For entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money.
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Gaming Manager Solution
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Guest Services Solution
Guest Services Solution
For highly customer service focused positions with few to no sales components.
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Healthcare Call Center Agent
Healthcare Call Center Agent
For entry-level positions in an inbound healthcare call center environment.
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Healthcare Insurance Claims/CSR Solution
Healthcare Insurance Claims/CSR Solution
For entry-level customer service positions in an inbound or outbound healthcare call center environment.
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Hospitality Retail Associate – Short Form
Hospitality Retail Associate – Short Form
For customer centered entry-level positions that may or may not include a sales component.
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Insurance Claims Agent Solution
Insurance Claims Agent Solution
For entry-level clerical processing applications for, changes to, reinstatement of, and cancellation of insurance policies
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Insurance Customer Service Test
Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Job Skills Training Needs Assessment – See the Training Needs Assessment Test
Job Skills Training Needs Assessment – See the Training Needs Assessment Test
Helps applicants assess if they need training in 115 job skills.
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Occupational: Customer Service
Occupational: Customer Service
Assesses speed and accuracy, verbal, and numerical abilities for customer service roles.
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PeopleClues® Tests – NO LONGER AVAILABLE THROUGH COD
PeopleClues® Tests – NO LONGER AVAILABLE THROUGH COD
We’re sorry, we no longer offer this test; please contact us for alternatives.
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Personal Banker – Short Form
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Phone Banker – Short Form
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Presentation Skills
Presentation Skills
Measures the candidate’s knowledge of preparing, delivering, and evaluating presentations.
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Reading for Customer Service Reps & Telemarketers
Reading for Customer Service Reps & Telemarketers
Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.
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Reid Report, The®
Reid Report, The®
Use the Reid Report to ensure that your Retail, Transportation/Distribution, Customer service, Sales and Hospitality applicants have the skills you need for them to be successful.
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Reservation Agent Solution
Reservation Agent Solution
For customer centered entry-level positions within the hospitality industry.
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Restaurant Server Test
Restaurant Server Test
Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.
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Restaurant Supervisor Solution
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Retail Manager with Sales – Short Form
Retail Manager with Sales – Short Form
For entry-level leaders supervising hourly employees with performance based on sales.
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Retail Sales and Service Solution
Retail Sales and Service Solution
For entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service.
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Retail Skills Test
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Sales Representative – Short Form
Sales Representative – Short Form
For entry-level sales, proactively selling, performance based on sales revenue.
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Sales Style Indicator
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Sales Success Predictor
Sales Success Predictor
Measures handling objections, closing the sale and understanding customer behavior.
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Sales Supervisor – Short Form
Sales Supervisor – Short Form
For entry-level sales leadership, emphasis on sales, with supervision duties.
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Sales Support Specialist – Short Form
Sales Support Specialist – Short Form
For entry to mid-level sales, under guidance of an account manager.
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Senior Services Worker Test
Senior Services Worker Test
Assesses independence/procedures/sensitivity/empathy/dependability/customer orientation.
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Server Solution
Server Solution
For entry-level positions in the hospitality industry focused on work ethic, customer focus and sales.
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Service and Sales Agent
Service and Sales Agent
An assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales.
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Service Associate Solution
Service Associate Solution
For hospitality support roles requiring cleaning hotel rooms, serving food at buffet lines, parking cars, and/or delivering food to hotel rooms.
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Service Skills Survey
Service Skills Survey
This is a pre-employment measure that is designed to assess job candidates for roles where customer service is important.
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Service Supervisor Solution
Service Supervisor Solution
For entry-level leadership positions in the hospitality industry that oversee hourly and salaried employees in customer facing positions.
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Short Employment Tests®
Short Employment Tests®
Assess verbal/numerical/clerical skills for admin/banking/cashier/service positions.
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SkillCheck® Online Assessments
SkillCheck® Online Assessments
Hundreds of ready-to-use tests for all employee assessment requirements.
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Station Employee Applicant Inventory™
Station Employee Applicant Inventory™
Assesses honesty/drug avoidance/cooperation/safety/contentiousness/tenure and more.
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Technical Sales Associate – Short Form
Technical Sales Associate – Short Form
For entry-level retail selling requiring substantial product knowledge/pay based on revenue
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Telemarketing Applicant Inventory (TMAI)
Telemarketing Applicant Inventory (TMAI)
The TMAI provides a standardized measure of potential for success in telephone sales and service positions and match job candidates to telemarketing requirements such as sales, confidence, confidence, stress tolerance and reasoning.
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Telemarketing Skills Test
Telemarketing Skills Test
For general telemarketing skills, phone etiquette/grammar/vocab/detail/math and more.
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Telemarketing Test
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Teller 6.0 – US, UK, ANZ English
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Thurstone Test of Mental Alertness
Thurstone Test of Mental Alertness
Use the Thurstone Mental Alertness to identify people with high mental agility skills to determine people’s capacity to learn and understand the requirements of the job.
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Versant – Spoken Language Test
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Youth Work Readiness Report
Youth Work Readiness Report
Use the Youth Work Readiness Report to gain insights into how young applicants’ personalities will impact their on-the-job success. We’re sorry, this solution has been discontinued. Please contact us for alternatives.
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