Customer Service
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 71 results
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Account Manager (Sales) Test
The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.
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At Home Agent Test
Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment.
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At Home Agent With Sales
Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment.
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Automotive Sales Test
Use the Automotive Sales Test to test for automotive knowledge and customer service skills in automotive sales candidates.
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Banking Services Representative Test
Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.
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Barista Test
The Barista Test measures outstanding customer and can-do service attitude and flair for flavour (including cinnamon!) in applicants for coffee shop service roles.
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Basic Skills Test (BST®)
Use the Basic Skills Test (BST®) to assess 15 skills including vocabulary, problem solving, language, reading, computation for identifying fundamental reasoning, numerical, perceptual abilities of applicants for clerical, administrative and customer service roles.
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Becoming A Customer Service Star
The Becoming A Customer Service Star helps individuals learn ways to improve their performance in five critical service areas.
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Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis for problem solving, phone etiquette and data entry skills.
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Call Center Customer Service Representative Test
Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
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Call Center Skills Test
The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.
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Chiropractic Assistant Test
Use the Chiropractic Assistant Test to screen for customer oriented abilities, office skills, empathy, efficiency, handling insurance and medical records.
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Claims/Customer Service Representative
The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment.
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Claims/Customer Service Representative (Insurance)
Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance.
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Comprehensive Personality Profile
The Comprehensive Personality Profile screens for roles such as customer service, telemarketing, and sales. Match personalities to position requirements.
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Contact Center – Sales Agent – Short Form
Hire the right person with the Contact Center – Sales Agent for entry-level call center positions like Call Center Sales Representative, and Sales Agent.
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Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat.
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Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives.
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Contact Center Agent – Advanced – Short Form
Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions.
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Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent is for screening job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
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Contact Center Technical Support Agent – Short Form
Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more.
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Contact Center Virtual Scenario
Use the Contact Center Virtual Scenario for screening entry-level call bilingual center employees for roles such as Customer Service Representative.
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Count Out The Money
Use the Count Out The Money test to screen a candidate’s money handling ability for all retail and cashier roles where speed/accuracy and basic math is needed.
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Customer Care Simulation
Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.
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Customer Complaint Situation
The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Customer Effort Contact Center Agent Series
Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Relations & Interpersonal Skills
Use the Customer Relations & Interpersonal Skills to screen for excellent customer service skills that can be applied to almost any field.
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Customer Service 5.5
Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Aptitude Profile
Use the Customer Service Aptitude Profile to identify candidates for customer service roles who are motivated and likely to follow through.
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Customer Service Aptitude Test
Use the Customer Service Aptitude Test to evaluate candidates’ abilities in the critical areas of customer care skills,including teamwork, reliability, helping disposition, drive to achieve, teamwork, punctuality and pride in the quality of work.
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Customer Service Career Battery
The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Customer Service Manager Test
Use the the Customer Service Manager Test to identify candidates with the leadership qualities to create a customer oriented culture
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Customer Service Phone Simulation/Solution
The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers.
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Customer Service Profile – 3rd Revision
Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.
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Customer Service Representative for High Security Positions
Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.
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Customer Service Representative I Test
Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative II as well.
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Customer Service Representative II Test
Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative I as well.
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Customer Service Skills Profile
Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.
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Customer Service Skills Test
Use the Customer Service Skills Test to assess basic skills and customer service aptitude for all customer service roles in any organization.
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Customer Service With Sales – Short Form
Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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Dental Assistant/Hygienist
Use the Dental Assistant/Hygienist test to identify candidates who are customer-oriented and empathetic in dental and healthcare roles.
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eChat Support Agent
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat.
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Entry Level Customer Service
The Entry Level Customer Service assesses a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job.
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Envisioning a Culture for Quality
The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Gaming Associate Solution
The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money.
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Guest Services Solution
The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components.
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Hospitality Retail Associate Solution
The Hospitality Retail Associate Solution is for customer centered entry-level positions that may or may not include a sales component.
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Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Interpersonal Skills Test
The Interpersonal Skills Test assess candidates on their interpersonal, customer service and teamwork skills as well as their workflow management abilities.
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Occupational: Customer Service
Use the Occupational: Customer Service to measure speed and accuracy, verbal, and numerical abilities and work style for service roles.
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OPAC® Software Skills Tests
The OPAC® Software Skills Tests offer an array of over 50 exams to measure critical knowledge, skills and abilities necessary for success in the high-stress office environment.
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Phone Banker Test
The Phone Banker Test assesses learning potential, dependability, persistence and planfulness, sales focus, customer focus.
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Reading for Customer Service Reps & Telemarketers
Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.
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Reservation Agent Solution
The Reservation Agent Solution is for customer centered entry-level positions within the hospitality industry.
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Restaurant Server Test
Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.
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Restaurant Supervisor Solution
The Restaurant Supervisor Solution is for management level positions in the hospitality industry, focusing on problem solving, decision making and customer service.
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Retail Sales and Service Simulation
The Retail Sales and Service Simulation is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service.
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Retail Sales Associate Solution
The Retail Sales Associate Solution is for entry-level retail positions in which employees proactively sell products to customers and have their pay and/or performance based on sales revenue.
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Retail Skills Test
The Retail Skills Test is for applicants who will be interacting with customers, including assistant managers, cashiers, bank tellers and all other retail staff.
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Server Solution
The Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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Service and Sales Agent
The Service and Sales Agent test is for entry-level positions in a contact center environment where the main focus of the job is both customer service and sales.
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Service Associate Solution
The Service Associate Solution is for entry-level hospitality positions that are primarily task focused but may include a customer service component, like Housekeeper, Buffet Server, Room Service Attendant, and Valet.
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Service Skills Survey
The Service Skills Survey is a pre-employment measure that is designed to assess job candidates for roles where customer service is important.
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Short Employment Tests®
Use the Short Employment Tests® for selecting candidates for administrative, banking, customer service and cashier positions.
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SkillCheck® Assessments
The SkillCheck® Assessments cover the broadest range of clerical, software, call center, financial, healthcare, industrial, legal, and technical candidate competencies.
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Stock Clerk Solution
Use the Stock Clerk Solution for entry-level retail positions in which employees work primarily in the stockroom handling incoming and outgoing shipment and keeping the sales floor fully stocked.
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SureHire
SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.
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Telemarketing Test
The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.
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Teller 6.0 – US, UK, ANZ English
The Teller 6.0 assesses person’s ability to handle money, prevent transactional errors, promote quality customer service, and generate sales or referrals appropriately.
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True-to-Life™ Service
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
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Versant – Spoken Language Test
The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
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