For the past three years we have been using an assessment provided by Creative Organizational Design. This has been an integral part of our pre-departure orientation and post-return review with students who spend the May session in Guatemala.

I have been impressed with the validity of the survey, but even more, I have been pleasantly surprised by the prompt attention we have received by COD to our inquiry for purchasing addition copies. In less than 24 hours I had a response to my inquiry. All of my questions were answered. When we placed the order, we had it within 3 days even though the order crossed an international border. Follow-up e-mails to see if we had received the shipment and our satisfaction with the service tell me that COD is truly client–centered.