Articles
The articles below form a library of useful information for business professionals.
ISO and the New Focus on Customer Satisfaction
How to focus on customer retention to increase longterm profits and stability
Keep Your Customers Coming Back
How to maintain happy customers.
Keeping Tabs on the Competition
Wouldn't it be wonderful to know just what your competition is up to? Wouldn't you love to know: how big they are; whether they are developing a new product or process; whether they expect to expand and, if so, where and when; what they charge and how they sell? It...
Let’s Quit And Go To Spain
How to capitalize on your existing skills and start a new career doing something different.
Modern Firms Know All Problems Are Work Related
Understanding how home and work-related problems are interrelated and what to do about them.
Nothing Is As Constant As Change
Change in the work place
Partnerships: Delightful or Disastrous?
How to create strong lasting business partnerships.
Preparation Is The Key To Managing Change
Managing change in the workplace.
Productivity Through People
Encouraging highly productive organizations by focusing on the human factor.
Psychology In The Workplace
Using psychology to facilitate leadership, teamwork, profitability and workplace satisfaction.
Searching For New Business Opportunities
How being entrepreneurial and future-looking can pay off for businesses.
Signs of Trouble
A common sense approach to business management and avoiding problems before they occur.
Some Common Sense About Customers and Profits
How to be more successful in an increasingly competitive marketplace.
Some Good Ways To Ruin A Business
Common pitfalls to avoid in order to keep your business thriving.
Strategic Planning Pays Off
Why strategic planning is so important to success in business.
The Art of Managing Difficult People
How to be a good manager, deal with “problem” employees and not lose your mind in the process.
The Business of Business Writing
How to write for business.
The Fair Way To Fire Employees
A discussion of fair practices for employee terminations.
The Sting of the Salary Review
How to conduct effective salary reviews.
Tips For Stopping The Rot
How do you know whether your firm is in trouble or not? This may sound like a stupid question, but you would be surprised at the number of managers and chief executive officers who fail to realize they are in trouble until it's too late. There often are signs that...
Unfair Firings Can Be Costly
How to fairly terminate employees without incurring lawsuits.
Why Does Everyone Want To Be An Entrepreneur?
Be successful! Get rich! Run your own business! These and other clarion calls to financial independence, power and success have been around for a long time. But have you noticed that they are more frequent now? Are you, too, finding them more attractive and enticing?...
Why Safety Professionals Should Start Getting Personal
What do the following situations have in common? Here is a hint: all of these people are employed. 1. Henry has just had another fight with his wife Veronica. They haven't been getting along very well for some time now and this morning is no different than any other...
Why Training Is The Key To Effective Supervision
Supervisors are some of the most important, if not the most important people in any company. They alone are the keys to getting the best from people, getting products out the door, maintaining quality control, motivating the workforce, and a host of other jobs that...
Working At Home: The Shape Of Work To Come
How to work from home.
Top 5 Mistakes Employers Make That Can Cost You Big Bucks
(In Employee Morale, Wasted Time, Lost Income, Lawsuits or Unemployment Claims)
10 Rules for the Customer Century
How to better engage your customers
An Amway By Any Other Name
A Look At Multi-Level Markeing (MLM)
Canadian Companies Challenged by Shrinking Labour Pool
The falling birth rate and the impending retirement of the baby boomer generation present a challenge to Canadian companies. According to a recent survey from Deloitte, "Canadian organizations are less prepared to address labour force issues than their global...
Customer Service Will Make or Break Ecommerce Sites
The importance of good customer service in today’s businesses
For a Personal Touch, Some Sites Add Real People
Treating customers like human beings by using…human beings!
How to Ruin Your Web Business in Five Easy Steps
5 mistakes to avoid when in business.
If Cash Is King, Rewards Are Queen
If cash is king, rewards are queen - and everyone knows who rules the castle. Companies looking to drive long-term performance through incentives will find a much higher return on investment us¬ing rewards than with cash. This is not to discount the im¬portance of...
Workforce Crisis: How to Beat the Coming Shortage of Skills and Talent
Preparing For the Coming Shortage of Skills and Talent
Net Retailers Sink Resources Into Customer Service
Addressing online customer service issues.
The Role of Retail In The Internet Age
A discussion of changes in consumer habits and the Internet’s impact on this.
Why Service Sucks
Poor customer service and what to do about it.
And Now For Something Completely Different
How about a nice change of occupation?
Bad Bosses Make You Sick
How poor management damages your employees’ health and costs you big bucks.
Buggy-Whip Thinkers Beware
Keep pace with the times if you want to keep your business alive and prospering.