There are hundreds of skills, aptitude and personality assessments on the market for good reason – because they work! If you’re not using any when hiring or promoting people then you should probably be wondering if you’re missing out on something good (because you probably are).
Testing
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Steve Is A Jerk! (And Everyone Knows It But Him.)
Assessments are for more than just pre-screening applicants or testing for MS Word proficiency.
Is Your Customer Service Actually Your Customers’ Biggest Problem?
Deliver crappy customer service at your own peril!
Turnover, Conflict and Bullies! Oh My!
(The trends may change but the basics remain the same.)
The Worst Excuse In Business
“I’m sorry but I’ve been really busy” is the most commonly heard excuse in business these days.
Why Is Everyone So #$@&%*! Rude These Days?
How rudeness is costing us more than we think.
Toxic Employee Series (#2)
Part 2: What kinds of bad apples are in your bunch?
Toxic Employee Series (#1)
Part 1: What kinds of bad apples are in your bunch?
Where Are All The Good Salespeople?
Use screening tests to identify sales talent.
Dude! Don’t Dis’ The Customers!!
The importance of providing great customer service