Use the Construction Worker Test to screen applicants to are cooperative, work hard and who can handle complex job tasks.
Construction Worker Test
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New Applicants
Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.
Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
Contact Center Manager – Short Form
Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry. This test has been discontinued and replaced with the Manager 7.0
Core Abilities Assessment
Use the Core Abilities Assessment to screen for an applicant’s critical reasoning skills and their ability to learn and perform on the job.
CORE20™ Tests
CORE20™ Tests – are a set of four individually sold assessments for Clerical, Management, Personality and Sales-Customer Service
Counterproductive Behavior Index™
Use the Counterproductive Behavior Index to identify chronic problem employees whose behavior, attitudes, and work-related values will interfere with their success.
Customer Care Simulation
Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.
Customer Relationship Management (CRM) Navigation
Use the Customer Relationship Management (CRM) Navigation to assesses candidates’s basic computer literacy within a real-world desktop environment for CRM and other computer application skills.
Customer Service Career Battery
The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.