Customer Relationship Management (CRM) Navigation

Measures Windows skills and using multiple applications to search for and associate info.

Description

The Customer Relationship Management (CRM) Navigation test assesses candidate interactions within a real-world desktop environment by providing a workspace that simulates multiple customer service based applications running on a Windows XP desktop. The Customer Relationship Management (CRM) test measures the candidate’s ability to minimize, maximize, and resize application windows, navigate and select items within open applications and tabbed windows, toggle between multiple screens, copy and paste data, type text accurately, edit typed text, and use multiple applications to search for and associate information.

Job Level: Entry-level
Job Family/Title: Call Center Representative
Time Allowed: 25 minute time limit
Number of Questions: 26
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Simulation Product Category: Call Center

Test Topics Questions / Topic

Associating information found in multiple applications 2
Copying data between programs or application windows 3
Editing typed text 2
Minimizing/Maximizing/Restoring application windows 3
Moving open application windows 2
Navigating within open applications or tabbed windows 3
Pasting data between programs or application windows 3
Resizing application windows 2
Selecting items from multiple screens or tabbed windows 1
Toggling between multiple screens or tabbed windows 1
Typing text accurately 2
Using multiple applications to search for information 2

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