Use the Claims Operations Supervisor test to screen applicants for entry-level management positions supervising hourly employees and organizational skills, attendance, conduct, schedule adherence etc. – We’re sorry, this test has been discontinued, updated, and replaced with the Supervisor 7.0
The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.
Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance. – We’re sorry, this test will soon be discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
Use the College Survival & Success Scale to identify potential pitfalls to educational success in students are trying to further their educations and open students’ eyes to the key skills and attitudes for surviving and thriving in college. – We’re sorry. This test has been discontinued. Please see alternatives in our Education category section of this site.
The College-to-Career Transition Inventory helps students pinpoint the false beliefs and potential gaps in knowledge and skills that might prevent them from finding a job or succeeding in their career. – We’re sorry. This test has been discontinued. Please see alternatives in our Education category section of this site.
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here
Hire the right person with the Contact Center Collections Agent for entry-level call center overdue accounts collection positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry. This test has been discontinued and replaced with the Manager 7.0