Use the Contact Center Team Lead-Coach for screening the management potential of entry-level managers who supervise hourly employees. – We’re sorry, this test has been discontinued and replaced with the Supervisor 7.0.
Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
Use the Customer Relations & Interpersonal Skills to screen for excellent customer service skills that can be applied to almost any field.– We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
Use the Customer Service Aptitude Test to evaluate candidates’ abilities in the critical areas of customer care skills,including teamwork, reliability, helping disposition, drive to achieve, teamwork, punctuality and pride in the quality of work. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers. We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations tests – Click Here
The Detailed Assessment of Post-traumatic Stress™ is a clinical measure of trauma exposure and post-traumatic stress in adults and only for clinicians. – We’re sorry, we no longer offer the DAPS assessment. It is available, to qualified users, at www.parinc.com.
The District/Regional Manager test is for mid/senior level managers who oversee multiple stores, direct others and are responsible for a district or region. – We’re sorry, this test has been discontinued, updated, and replaced with the Manager 7.0.
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
Use the Estimator Test to assess incumbents for math, decision-making, communication and team skills who will adapt well to company procedures and cultures. – We’re sorry, this test has been discontinued. Please contact us for alternatives.