Screen candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary using the Call Center Skills Test. Before you invest time and money to train a new employee, test your applicants for:
- Analytical Problem Solving
- Telephone Problem Solving
This test provides the answers you need to make informed hiring and promotion decisions.
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Purpose: Use the Call Center Skills Test to evaluate the capability and aptitude of an individual required for a position in a call center.
General Description: The Call Center Skills Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates with or without prior call center experience. It measures the following criteria:
Telephone etiquette and the ability to respond professionally to clients on the telephone. The candidate’s ability to use proper grammar. Vocabulary skills relevant to a call center positions. Attention to detail and ability to follow specific instructions. Basic math, logic, analytical and telephone problem solving skills.
Positions for which the test is appropriate: This test is used to pre-screen job applicants and in-house personnel in the following positions:
• Call Center Representative
• Non-technical Help Desk
Job criteria measured:
• Telephone etiquette
• Ability to respond professionally to clients on the telephone
• Vocabulary skills
• Attention to detail
• Ability to follow specific instructions
• Basic math
• Logical and analytical skills
• Telephone problem solving skills
The test requires only clerical supervision to administer and takes 60 minutes to complete. Each section is timed.
Validation Information Available Upon Request
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