The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.
The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry.
The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
Executive Scenarios is a unique test of Managerial Judgement – an individual’s ability to decide on effective ways of handling real life situations.
The Financial & Banking Services test measures the knowledge of investment products, banking products, taxation and principles of macroeconomics.
The Food and Beverage Services Test, that measures the knowledge of meal planning, service preparation, types of service equipment, and types of beverages.
The Front Office Management multi-choice test measures the knowledge of front office operations.
The General Entry-Level 7.0 – All Industries assess the skills for entry-level general office positions like, Administrator, Clerk, Veterinary Assistant, Stocker, Dish Washer, Office Coordinator, Tour Guide, Cook, Assistant, Housekeeper, Waste Collector.
The General Entry-Level 7.0 – Data Entry is designed for entry-level positions that include entering data into computers or data management systems. This solution measures speed and accuracy at typing text and numbers into forms for positions like, Administrator, Clerk, Veterinary Assistant, Stocker, Dish Washer, Office Coordinator, Tour Guide, Cook, Assistant, Housekeeper, Waste Collector.
The General Personality Survey is ideal for hiring managers or consultants conducting selection, coaching, training, on-boarding, and/or in-depth individual assessments.