The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry.   Before you invest the time and money to train a new employee, test your applicants for skills like:

• Emotional Control
• Listening Skills
• Customer Focus
• Thriving Under Pressure

This test provides the answers you need to make informed hiring and promotion decisions.

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Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the HOSPITALITY and GENERAL PRE-SCREENING category sections of our site.

Please consider the Guest Service Team 7.0 as an alternative

The Precise Fit Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. The solution is appropriate for positions in which the majority of the work is done at the front or guest check-in desk. Sample tasks may include: welcoming guests warmly, issuing keys to guests, and accepting payment.

Potential job titles that use this solution are: Guest Desk Attendant, Guest Check-in Associate, Front Office Agent, Desk Clerk, Receptionist, Front Desk Agent, Front Desk Attendant, Guest Services Representative/Agent, and Guest Services/Operations.

Job Level: Entry-level
Job Family/Title: Hospitality
Time Recommended: 20 minutes
Number of Questions: 81 items
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple Choice, Most/Least

Entry Level Hotel Front Desk – Knowledge, Skills, Abilities and Competencies Measured 

Controls Emotions: This measures the extent to which the candidate keeps negative emotions under control.

Creates a Positive Impression: This measures the extent to which the candidate manages their behavior to create a positive impression.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Generates New Ideas: This measures the extent to which the candidate creates innovative approaches.

Listens Effectively: This measures the extent to which the candidate listens patiently and attentively. Maintains Good Working Relationships: This measures the extent to which the candidate puts effort into developing good relationships with others.

Shows Courtesy: This measures the extent to which the candidate is patient, polite and respectful.

Strives to Achieve: This measures the extent to which the candidate sets demanding goals and makes a determined effort to meet or exceed them.

Thrives Under Pressure: This measures the extent to which the candidate keeps things in perspective and stays calm and focused when under pressure.

Understands Others: This measures the extent to which the candidate observes and analyzes behavior to understand others’ reactions and perspectives.