Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales. Before you invest the time and money to train a new employee, test your applicants for skills like:
- Customer Service
- Sales Ability
- Information Handling
- Learning Ability
This test provides the answers you need to make informed decisions.
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Customer Service reps who are able to manage customer complaints or questions with ethics and a positive, helpful attitude mean the world to your business. Find them with this test.
Purpose: The Insurance Customer Service Test test identifies insurance customer service rep candidates with the skills to do the job right. It tests the ability to learn quickly and handle complex job tasks. It also finds out if the person will enjoy dealing with customers. Insurance CSR’s need to be pleasant, positive, helpful, and eager to please, yet also have the strength to make difficult decisions about claims.
This test also targets candidates who are: Responsible, reliable, trustworthy, ethical, and work hard. It will also help you evaluate the candidate’s sales potential.
About the Test This untimed test takes approximately 60 minutes to complete. The test battery has two parts:
- 121-question untimed personality inventory
- 44-item test of mental ability (about equal number of items for verbal reasoning, numerical reasoning, and abstract reasoning).
What the Report Gives You: A graphical display of scores of areas covered, explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request.
The Insurance Customer Service Test Evaluates: