Telemarketing Skills Test

Use the Telemarketing Skills Test for evaluating the potential of candidates who wish to work as telemarketers.

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Description

Use the Telemarketing Skills Test for evaluating the potential of candidates who wish to work as telemarketers.  Before you invest the time and money to train a new employee, test your applicants for skills like:

  • telephone etiquette
  • ability to respond professionally to clients on the telephone
  • grammar
  • vocabulary skills
  • attention to detail

This test provides the answers you need to make informed hiring and promotion decisions.

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Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the CALL CENTRE & TELEMARKETING category section of our site.


 

Purpose: To evaluate the abilities and aptitude required for a position as a Telemarketer.

General Description: The Telemarketing Skills Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates who wish to work as telemarketers. It measures the following skills and abilities:

  • general telemarketing concepts and knowledge
  • the candidate’s ability to use proper grammar and vocabulary
  • various job-related telemarketing skills
  • reading comprehension
  • ability to handle various telemarketing situations
  • ability to sort information, compare tabular data, attention to detail, and basic mathematical skills

 

Positions for which the test is appropriate:  This test is used to pre-screen job applicants and in-house personnel in the following positions:

  • Telemarketing Representative
  • Non-technical Help Desk

Job criteria measured:

  • telephone etiquette
  • ability to respond professionally to clients on the telephone
  • grammar
  • vocabulary skills
  • attention to detail
  • reading comprehension
  • basic math
  • general telemarketing concepts
  • ability to compare tabular data and sort information
  • ability to handle objections over the phone

 

Test administration: The test requires only clerical supervision to administer and takes 60 minutes to complete. Candidates should be given the tests in a relatively quiet environment. More than one candidate can be tested at one time.

 

 

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