Telemarketing Skills Test

For general telemarketing skills, phone etiquette/grammar/vocab/detail/math and more.

Description

Purpose:

To evaluate the abilities and aptitude required for a position as a Telemarketer.

General Description:

The Telemarketing Skills Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates who wish to work as telemarketers. It measures the following skills and abilities:

• general telemarketing concepts and knowledge
• the candidate’s ability to use proper grammar and vocabulary
• various job-related telemarketing skills
• reading comprehension
• ability to handle various telemarketing situations
• ability to sort information, compare tabular data, attention to detail, and basic mathematical skills

Positions for which the test is appropriate

This test is used to pre-screen job applicants and in-house personnel in the following positions:

• Telemarketing Representative
• Non-technical Help Desk

Job criteria measured:

• telephone etiquette
• ability to respond professionally to clients on the telephone
• grammar
• vocabulary skills
• attention to detail
• reading comprehension
• basic math
• general telemarketing concepts
• ability to compare tabular data and sort information
• ability to handle objections over the phone

Test administration:

The test requires only clerical supervision to administer and takes 60 minutes to complete. Candidates should be given the tests in a relatively quiet environment. More than one candidate can be tested at one time.

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Additional information

Appropriate For

Depth

Administration Time

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Scoring Options

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