Thomas–Kilmann Conflict Mode

Use the Thomas–Kilmann Conflict Mode to learn how different conflict-handling modes or styles affect personal and group dynamics and for learning how to select the most appropriate style for a given situation.

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Use the Thomas–Kilmann Conflict Mode to learn how different conflict-handling modes or styles affect personal and group dynamics and for learning how to select the most appropriate style for a given situation.

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The Thomas–Kilmann Conflict Mode (TKI) is the world’s best-selling instrument for understanding how different conflict-handling modes or styles affect personal and group dynamics and for learning how to select the most appropriate style for a given situation. The TKI has been used successfully by businesses, educators, and organizational development professionals for over 25 years.

USE FOR: Team Building, Individual Development


Time: 15 minutes
Items: 30
Scoring: self-scorable (paper/pencil) and online

Also available in French

Parts Available:

The Thomas-Kilmann Conflict Mode Self-Scorable

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the number-one best-selling instrument for conflict resolution. This easy-to-use, self-scoring exercise is fast and powerful. Participants select responses from 30 statement pairs to discover which of five conflict handling styles is their preferred “mode”. Interpretation and feedback materials help clients learn about the most appropriate uses for each mode and how to increase their comfort level with their less-used modes.

Used as a stand-alone tool by individuals, in a group learning process, or as a part of a structured workshop, the TKI is a practical approach to conflict resolution. Its simple-to-use format and easy-to-understand content have made it the centerpiece of training programs over a wide variety of applications. The companion video Dealing with Conflict and the Conflict Workshop Facilitator’s Guide provide additional information and support.

Introduction to Conflict Management – Take the next step in understanding your TKI scores and improving conflict-handling effectiveness.

This booklet, designed to accompany the Thomas-Kilmann Conflict Mode Instrument (TKI), provides the next step in understanding and applying the five conflict-handling modes: avoiding, competing, accommodating, compromising, and collaborating. Written by one of the TKI authors, a widely recognized conflict expert, this guide provides an in-depth focus on all five conflict-handling modes-when to use each mode, as well as specific techniques and detailed guidance on how to carry out each mode effectively. Clients will discover ways to make a mode work for them and how to reduce that mode’s negative side effects. This new booklet is a must-have for participants in any TKI conflict training.

Introduction to Conflict and Teams

Many organizations successfully use the Thomas–Kilmann Conflict Mode for conflict management in team settings. This new booklet is designed to help people understand how individuals’ TKI scores translate into the different conflict styles observed in teams. Team members will learn how individuals with a given style can constructively deal with teammates with different styles, how the entire group can identify its style, and how the team can compensate for any weaknesses in its style. Helps build group effectiveness and provides specific guidance for both the individual and the team.

Thomas-Kilmann Conflict Mode Workshop Facilitator Guide

This training resource provides a comprehensive framework for effectively and engagingly presenting the tools and techniques for successfully managing conflict. It can be used by group facilitators at all levels, from new team leaders to experienced trainers and facilitators. The guide presents three different workshop formats-a two-hour, four-hour, and full-day format-and offers tips for customizing the workshop for your audience. The Conflict Workshop Facilitator’s Guide contains all the materials necessary to fully explore the benefits of understanding conflict and using the appropriate “mode” to achieve positive outcomes for all involved. This binder has been updated to include a new look and a PowerPoint® CD (PC format) featuring all reproducible master overheads.

Let’s Deal with Conflict! (This Item Has Been DISCONTINUED As Of 2014)

Use card games as a fun way to bolster learning about conflict-handling modes

Perfect for workshops! Reinforce understanding of conflict styles using fun and lively card games. World-renowned game master Sivasailam “Thiagi” Thiagarajan has created 10 conflict management card games to help people learn the TKI concepts and the five conflict-handling modes. These card games, arranged in order of difficulty and designed to be easily learned in a matter of minutes, can be played repeatedly. The binder contains materials to help the facilitator introduce and explain each game, including reproducible instruction sheets for players, reproducible masters for presentation overheads, and a deck of playing cards.

Languages Available (Paper Version Only):

  • English
  • French
  • Spanish
  • Portuguese

Languages Available (Online Version Only):

  • Bahasa Indonesian
  • Chinese, Simplified
  • Chinese, Traditional
  • Portuguese, Brazilian


This is a Restricted Product – If you hold a master’s or doctoral degree in psychology or a related field and/or hold a specific state license or national or state certification (see the lists below), you are considered educationally eligible.

Clinical Psychology master’s/doctoral degree
Counselor Education master’s/doctoral degree
Counseling and Personnel Services master’s/doctoral degree
Counseling Psychology master’s/doctoral degree
Educational Psychology master’s/doctoral degree
Human Resources Development master’s/doctoral degree
Industrial and Organizational Psychology master’s/doctoral degree
Marriage and Family Counseling/Therapy master’s/doctoral degree
Mental Health Counseling master’s/doctoral degree
Organizational Development master’s/doctoral degree
Organizational Leadership master’s doctoral degree
Personnel Psychology master’s/doctoral degree
Social Psychology master’s/doctoral degree
Social Work master’s/doctoral degree
Student Development/Affairs master’s/doctoral degree
Vocational Rehabilitation master’s/doctoral degree

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