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Customer Complaint Situation

The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.

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Cyber Risk

The Network Security test measures knowledge of the technical issues involved in maintaining network security. Designed for experienced network administrators, and covers the following topics: Access Control, Cryptography, Infrastructure, Security Policy and Procedures, System Management, Threats, and Tools.

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Envisioning a Culture for Quality

The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.

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