Customer Relations & Interpersonal Skills

Use the Customer Relations & Interpersonal Skills to screen for excellent customer service skills that can be applied to almost any field.

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Description

Hire the right person with the Customer Relations & Interpersonal Skills for screening applicants for excellent customer service skills that can be applied to almost any field.   Before you invest the time and money to train a new employee, test your applicants for skills like:

  • Flexibility
  • Stress Management
  • Team Skills
  • Service Orientation

This test provides the answers you need to make informed hiring and promotion decisions.

Want more information about this test?  Get it now.  Please complete the request form on the MORE INFO & BUY TEST tab and we’ll reply promptly.

Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the CUSTOMER SERVICE and GENERAL PRE-SCREENING category sections of our site.


 

Use the Customer Relations & Interpersonal Skills screening test to identify applicants who have skills associated with excellent customer service that can be applied to almost any field.

The Customer Relations & Interpersonal Skills employment screening test is ideal for applicants who will be interacting with customers, administrative / support personnel who will be providing internal service to other parts of the organization, entry-level through middle management.

Measures:

  • Service orientation
  • Tolerance for stress
  • Flexibility
  • Coping skills

 

  • Flexibility – Does the applicant adapt well to change and is he/she more open-minded than stubborn?
  • Helping Disposition – Is the applicant friendly and is he/she likely to go out of his or her way to assist or help customers and/or coworkers?
  • Stress Management – Does the applicant demonstrate patience and stress tolerance during times of conflict with customers, coworkers and other stressful work-related situations?
  • Team Player – Will the applicant cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal?

Product Specifications:

  • 65 questions; approx. 20 minutes to complete
  • Includes a deception scale that helps identify applicants who may be faking their responses

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