Customer Relations & Interpersonal Skills

Use the Customer Relations & Interpersonal Skills to screen for excellent customer service skills that can be applied to almost any field.

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Hire the right person with the Customer Relations & Interpersonal Skills for screening applicants for excellent customer service skills that can be applied to almost any field.   Before you invest the time and money to train a new employee, test your applicants for skills like:

  • Flexibility
  • Stress Management
  • Team Skills
  • Service Orientation

This test provides the answers you need to make informed hiring and promotion decisions.

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Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the CUSTOMER SERVICE and GENERAL PRE-SCREENING category sections of our site.


Use the Customer Relations & Interpersonal Skills screening test to identify applicants who have skills associated with excellent customer service that can be applied to almost any field.

The Customer Relations & Interpersonal Skills employment screening test is ideal for applicants who will be interacting with customers, administrative / support personnel who will be providing internal service to other parts of the organization, entry-level through middle management.


  • Service orientation
  • Tolerance for stress
  • Flexibility
  • Coping skills


  • Flexibility – Does the applicant adapt well to change and is he/she more open-minded than stubborn?
  • Helping Disposition – Is the applicant friendly and is he/she likely to go out of his or her way to assist or help customers and/or coworkers?
  • Stress Management – Does the applicant demonstrate patience and stress tolerance during times of conflict with customers, coworkers and other stressful work-related situations?
  • Team Player – Will the applicant cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal?

Product Specifications:

  • 65 questions; approx. 20 minutes to complete
  • Includes a deception scale that helps identify applicants who may be faking their responses

Additional information

Appropriate For




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