Hire the right person with the Customer Relations & Interpersonal Skills for screening applicants for excellent customer service skills that can be applied to almost any field. Before you invest the time and money to train a new employee, test your applicants for skills like:
- Stress Management
- Team Skills
- Service Orientation
This test provides the answers you need to make informed hiring and promotion decisions.
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Use the Customer Relations & Interpersonal Skills screening test to identify applicants who have skills associated with excellent customer service that can be applied to almost any field.
The Customer Relations & Interpersonal Skills employment screening test is ideal for applicants who will be interacting with customers, administrative / support personnel who will be providing internal service to other parts of the organization, entry-level through middle management.
- Service orientation
- Tolerance for stress
- Coping skills
- Flexibility – Does the applicant adapt well to change and is he/she more open-minded than stubborn?
- Helping Disposition – Is the applicant friendly and is he/she likely to go out of his or her way to assist or help customers and/or coworkers?
- Stress Management – Does the applicant demonstrate patience and stress tolerance during times of conflict with customers, coworkers and other stressful work-related situations?
- Team Player – Will the applicant cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal?
- 65 questions; approx. 20 minutes to complete
- Includes a deception scale that helps identify applicants who may be faking their responses