Hire the right person with the Customer Service Representative I Test and identify cooperative, high-achieving, ethical candidates for customer service roles. Before you invest the time and money to train a new employee, test your applicants for skills like:
- Customer Service
This test provides the answers you need to make informed hiring and promotion decisions.
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Not the perfect fit? No problem. We have many similar tests to choose from. See alternatives in the CUSTOMER SERVICE category section of our site.
Purpose: The Customer Service Representative I Test will help you identify the person who will be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard. This test is suitable for jobs where the tasks are not particularly mentally challenging. If you want a test that includes aptitude, please look at the Customer Service Representative II.
About the Test: This test battery has a 102 question untimed personality inventory. This test will probably take most people about 30 minutes to complete although it will vary from person to person because it is untimed.
What the Report Gives You: Graphical display of scores and Suggested Interview Questions.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
The Customer Service Representative I Test Evaluates: