Information Security Awareness

Measures knowledge of Customer Relationship Management (CRM) systems and methodology.


The CRM Concepts test measures knowledge of Customer Relationship Management (CRM) systems and methodology. Designed for the experienced CRM professional, this test includes the following topics: Business Integration, Deploy, Development, Enterprise Wide Solution, Implementation, Management Buy-In, Planning, and Program Management.

Job Level: Individual Contributor
Job Family/Title: Knowledge Worker, Computer User
Localizations Available: US English
Time Allowed (minutes): 90
Maximum Number of Questions: 30
Approximate Completion Time: 25 Minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Computer Adaptive Testing (CAT) technology dynamically adjusts the test to the level of the test taker resulting in shorter test times, increased accuracy and enhanced security.
Category: Essential Skills

Test Topics

Computer Best Practices
• Computer Best Practices

Computer Ethics & Misuse
• Computer Ethics & Misuse

ID & Data Information Theft
• ID & Data Information Theft

Internet Best Practices
• Internet Best Practices

• Passwords

Physical Security
• Physical Security

Sensitive Information
• Sensitive Information

Viruses & Other Harmful Software
• Viruses & Other Harmful Software

Additional information

Appropriate For


Administration Time


Scoring Options



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