Use the Occupational: Customer Service to measure speed and accuracy, verbal, and numerical abilities and work style for service roles. Before you invest the time and money to train a new employee, test your applicants for the following skills:
- Integrity/Rule Following
- Stress Tolerance
This test provides the answers you need to make informed hiring and promotion decisions.
Want more information about this test? Get it now. Please complete the request form on the MORE INFO & BUY TEST tab and we’ll reply promptly.
Not the perfect fit? No problem. We have many similar tests to choose from. See alternatives in the CUSTOMER SERVICE category section of our site.
The Occupational Solution: Customer Service assessment measures a candidate’s potential fit for a Customer Service role by assessing four areas critical for effective performance—verbal ability, numerical ability, speed and accuracy, and work style. The vocabulary section has a 3½-minute time limit, the reading comprehension section a 5-minute time limit, the grammar section an 8-minute time limit, the numerical reasoning section an 8½-minute time limit, the estimation section a 5-minute time limit, the speed and accuracy section a 5-minute time limit, and the untimed work styles section requires about 20 minutes to complete; there are a total of 301 items between the seven sections.
Primary Use: Selection
Assessment Type: Personality (Broad Band); Cognitive: Verbal Ability; Math Ability; Processing Speed
Job Level: Individual Contributor
Job Type: Business
Number of Items: 301
Estimated Time: 60 minutes (timed)
Administration Format: Unproctored
What the Occupational Solution: Customer Service Measures
- Speed and Accuracy
- Attention to Detail
- Concern for Others
- Stress Tolerance
- Work Style Compatibility
- Ability Summary
- Overall Job Fit
This customized assessment helps you:
- Hire only the highest-quality individuals from your candidate pool
- Reduce churn and boost employee productivity
- Assess important skills such as Verbal Ability, Numerical Ability, and Speed & Accuracy
Occupational Solution: Customer Service Report
The report provides a percentile ranking for each scale including Work Style Compatibility, Ability Summary, and Overall Job Fit. It is supplemented with brief individualized interpretive comments.
© Pearson Assessment, Inc.