Occupational: Customer Service

Assesses speed and accuracy, verbal, and numerical abilities for customer service roles.

Description

Occupational: Customer Service is an assessment of key administrative & clerical skills and personal work style competencies that predict success on the job. Based on Department of Labor research and industry feedback, this Occupational assessment gives you a clear picture of the whole person and helps predict job compatibility. In a single assessment that takes just 45-60 minutes to complete, Occupational: Customer Service offers a customized assessment of speed and accuracy, verbal, and numerical abilities and personal work style competencies to help hiring managers quickly assess whether an applicant is likely to perform well in a customer service role and leverages a holistic assessment approach to give broad and accurate insight into the whole person. The result is more accurate hiring decisions and a highly targeted screening solution.

This customized assessment helps you:

• Hire only the highest-quality individuals from your candidate pool
• Reduce churn and boost employee productivity
• Assess important skills such as Verbal Ability, Numerical Ability, and Speed & Accuracy

The Occupational: Customer Service assessment Ability section was customized by incorporating portions of the well-established Short Employment Tests, General Clerical Test and the Differential Aptitude Tests. Portions of the Workplace Personality Inventory have been used to create the Work Styles section.

Assess these 11 personal work styles:

• Adaptability/Flexibility
• Attention to Detail
• Concern for Others
• Cooperation
• Dependability
• Independence
• Initiative
• Integrity/Rule Following
• Persistence
• Self-Control
• Stress Tolerance

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