Occupational: Customer Service

Use the Occupational: Customer Service to measure speed and accuracy, verbal, and numerical abilities and work style for service roles.

Description

Use the Occupational: Customer Service to measure speed and accuracy, verbal, and numerical abilities and work style for service roles.   Before you invest the time and money to train a new employee, test your applicants for the following skills:

  • Initiative
  • Integrity/Rule Following
  • Persistence
  • Self-Control
  • Stress Tolerance

This test provides the answers you need to make informed hiring and promotion decisions.

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The Occupational Solution: Customer Service assessment measures a candidate’s potential fit for a Customer Service role by assessing four areas critical for effective performance—verbal ability, numerical ability, speed and accuracy, and work style. The vocabulary section has a 3½-minute time limit, the reading comprehension section a 5-minute time limit, the grammar section an 8-minute time limit, the numerical reasoning section an 8½-minute time limit, the estimation section a 5-minute time limit, the speed and accuracy section a 5-minute time limit, and the untimed work styles section requires about 20 minutes to complete; there are a total of 301 items between the seven sections.

Primary Use: Selection
Assessment Type: Personality (Broad Band); Cognitive:  Verbal Ability; Math Ability; Processing Speed
Job Level: Individual Contributor
Job Type: Business
Number of Items: 301
Estimated Time: 60 minutes (timed)
Administration Format: Unproctored

What the Occupational Solution: Customer Service Measures

  • Verbal
  • Numerical
  • Speed and Accuracy
  • Dependability
  • Attention to Detail
  • Integrity/Rule-Following
  • Independence
  • Persistence
  • Initiative
  • Cooperation
  • Concern for Others
  • Self-Control
  • Adaptability/Flexibility
  • Stress Tolerance
  • Work Style Compatibility
  • Ability Summary
  • Overall Job Fit

This customized assessment helps you:

  • Hire only the highest-quality individuals from your candidate pool
  • Reduce churn and boost employee productivity
  • Assess important skills such as Verbal Ability, Numerical Ability, and Speed & Accuracy

Occupational Solution: Customer Service Report

The report provides a percentile ranking for each scale including Work Style Compatibility, Ability Summary, and Overall Job Fit. It is supplemented with brief individualized interpretive comments.

 

© Pearson Assessment, Inc.

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