Restaurant Manager Solution

For management level positions in hospitality focusing on on managing staff, solving problems, making good decisions and maintaining focus on the customer.

Description

The Restaurant Manager solution is designed for management level positions in the hospitality industry. Sample tasks include purchasing food and supplies, accounting, setting policies and procedures, and managing staff. The solution is focused on managing staff, solving problems, making good decisions and maintaining focus on the customer. Potential job titles that use this solution are: Restaurant Manager and General Manager.

Job Levels: Management Level
Job Family/Title Hospitality Suite
Localizations Available: US English
Max Number of Questions: 216 items (172 items on average)
Approximate Completion Time: 48 minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple choice, Multiple choice – adaptive, Forced choice – adaptive

Knowledge, Skills, Abilities and Competencies Measured

Deductive Reasoning: This assessment measures the ability to extract relevant information from written sources and make objective judgments on the basis of that information, logically complete sentences, and understand relationships between words. It provides an indication of how an individual will perform when working with reports, correspondence, instructions, and research information. Verbal ability is commonly required to support work judgment and decision making in many different types of jobs at all levels. Because this test utilizes computer adaptive technology, it is suitable for unproctored use.

Leadership Professionalism: This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Management Potential: This is a measure of the potential for managerial success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Achievement: This component measures the tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by working hard; taking satisfaction and pride in producing high quality work; and being competitive.

Flexibility: This component measures the tendency to work effectively despite changes in coworkers, settings, and environment. This trait is expressed as one’s desire for variety and flexibility in work, and a comfort level in the midst of changing circumstances.

Confidence: This component measures the tendency to have belief in one’s own ability to get the job done. This trait supports optimism in the face of rejection and a feeling of being successful and competent in a variety of areas.

Thoroughness: This component measures the tendency to be thorough and precise in approaching work and personal activities. This trait is characterized by being accurate; finding and correcting errors; and maintaining order in work and personal affairs.

Sense of Duty: This component measures the tendency of a person’s tendency to acknowledge and respect authority, and to accept and comply with rules. This trait is demonstrated by trustworthiness; protecting sensitive or confidential information; following required procedures; and honoring one’s commitment to the organization.

Independence: This is a measure of the tendency to be autonomous. This trait is characterized by a preference to make decisions without input from others; a preference to not be dependent on others; and a desire to not be closely supervised or work in an interdependent group or organization.

Innovation: This component measures the tendency of one’s creativity in working through problems and making decisions. This trait is seen as producing novel solutions to problems; using imagination to create unique ideas or products; and logically applying multiple and inventive strategies when considering alternatives.

Influence: This is a measure of the tendency to get others to view and do things in a certain way. This trait is characterized by being persuasive; negotiating well; impacting the thoughts and actions of others; gaining support and commitment from others; being diplomatic; and using tact.

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