The Becoming A Customer Service Star helps individuals learn ways to improve their performance in five critical service areas.
Becoming A Customer Service Star
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By Hand or Online Report
Bennett Mechanical Comprehension Test-II
The Bennett Mechanical Comprehension Test identifies the ability to learn mechanical skills by assessing physical law, mechanical operation and spatial perception.
Can-Do Attitude Test
The Can-Do Attitude Test helps identify applicants with the right attitudes and who will go the extra mile with a smile, listen and are flexible.
Career Exploration Inventory – EZ 2nd Edition (CEI-Easy)
The Career Exploration Inventory guides job seekers in exploring and planning life, work and leisure activities and identify their major career interests.
Carpenter Test
Use the Carpentry Test to assess applicants for advanced carpentry skills and abilities needed for framing, print reading, concrete work, finishing, etc.
Change Reaction
The Change Reaction identifies typical responses to organizational change and helps to better understand the three typical change reactions.
Change Style Indicator
Use the Change Style Indicator to assess an individual’s preferred style in approaching and addressing change. – We’re sorry, we no longer offer this test. Please see our LEADERSHIP & MANAGEMENT SKILLS category for alternatives.
Checking Accuracy Test
Use the Checking Accuracy Test to identify candidates with the skill to enable them to accurately reading identification numbers, names, and tables.
ChemTest
Use the ChemTest to assess job candidates for knowledge of chemical principles like Acids, Bases & Salts, Compounds, Elements, Gases & Fluids
Clerical Skills Test
Use the Clerical Skills Test to accurately determine an applicant’s clerical skill level for all clerical and office roles, including secretaries, accounting clerks, file clerks, shipping and receiving personnel and administrative assistants.