Contact Center Retention Predictor
Contact Center Retention Predictor – Assesses entry-level contact center candidates for tenure likelihood and attitudes that support job commitment. This test has been replaced with the Business Retention Agent.
About this Test
This test has been replaced with the Business Retention Agent – click here.
Hire the right person with the Contact Center Retention Predictor. Assess entry-level contact center candidates for tenure likelihood. Before you invest the time and money to train a new employee, test your applicants for skills like:
This test provides the answers you need to make informed hiring and promotion decisions.
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This Contact Center Retention Predictor is designed to identify candidates who are likely to stay in contact center positions for at least 90 days. This is a measure of background, experiences, attitudes, judgments, and opinions that are associated with job tenure in entry-level contact center positions. It is designed to assess a variety of factors affecting retention that are independent of job performance. This assessment consists of a variety of item types and is not intended to predict on-the-job performance. Short and long forms of the Contact Center Retention Predictor are available.
The assessment consists of two independently developed and validated scales: Contact Center Tenure Scale and Contact Center Loyalty Scale.
Job Level: Entry-Level
Job Family/Title: Call Center
Reading Level: 8th grade
Localizations Available: US English
Time Recommended: 11 minutes for short version – 14 minutes for long version
Number of Questions: Short Form: 56 items, Long Form: 70 items
Number of Forms Available: Two
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: True/False, Likert-type, and Multiple Choice
Product Category: Call Center
Please contact us for more information on this assessment.
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