Description
The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience. Before you invest the time and money to train a new employee, test your applicants for skills like:
- Sentence Mastery
- Vocabulary
- Fluency
- Pronunciation
This test provides the answers you need to make informed hiring and promotion decisions.
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Not the perfect fit? No problem. We have many similar tests to choose from. See alternatives in the GENERAL PRE-SCREENING, CUSTOMER SERVICE, CALL CENTRE & TELEMARKETING, and SALES category sections of our site.
Nothing increases customer churn faster than a few bad experiences with telephone agents and operators. The Versant – Spoken Language Test is a one-of-a-kind spoken language test that uses patented, computer-based technology to provide a measure of language proficiency that’s as reliable as most human-rated tests. Versant enables you to ensure applicants and employees have the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
Who is the Versant – Spoken Language Test for?
Versant is a great tool for evaluating applicants who will have frequent contact with customers, including:
- Call Center Representatives
- Customer Service
- Technical Support
- Sales
- Cashiers/Clerks
Validity Studies
- With a correlation of r = .97, the computer-generated Versant Test scores are virtually indistinguishable from human scoring
- Versant is highly reliable as it is specifically designed to analyze speech of non-native speakers using patented speech processing technology
- Proven to be an unbiased assessment for a company’s international applicants
ADMINISTRATION: 5 to 15 minutes, Online or by Telephone
COMPETENCY AREAS:
- Sentence Mastery
- Vocabulary
- Fluency
- Pronunciation
LANGUAGE: English or Spanish
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