Description
Nothing increases customer churn faster than a few bad experiences with telephone agents and operators. Versant is a one-of-a-kind spoken language test that uses patented, computer-based technology to provide a measure of language proficiency that’s as reliable as most human-rated tests. Versant enables you to ensure applicants and employees have the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
Who is it for?
Versant is a great tool for evaluating applicants who will have frequent contact with customers, including:
• Call Center Representatives
• Customer Service
• Technical Support
• Sales
• Cashiers/Clerks
Validity Studies
• With a correlation of r = .97, the computer-generated Versant Test scores are virtually indistinguishable from human scoring
• Versant is highly reliable as it is specifically designed to analyze speech of non-native speakers using patented speech processing technology
• Proven to be an unbiased assessment for a company’s international applicants
ADMINISTRATION:
5 to 15 minutes, Online or by Telephone
COMPETENCY AREAS:
Sentence Mastery
Vocabulary
Fluency
Pronunciation
LANGUAGE:
English or Spanish
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