Versant – Spoken Language Test
The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
About this Test
The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience. Before you invest the time and money to train a new employee, test your applicants for skills like:
- Sentence Mastery
- Vocabulary
- Fluency
- Pronunciation
This test provides the answers you need to make informed hiring and promotion decisions.
Want more information about this test? Get it now. Please REQUEST MORE INFO and we’ll reply promptly.
Not the perfect fit? No problem. We have many similar tests to choose from. See alternatives in the GENERAL PRE-SCREENING, CUSTOMER SERVICE, CALL CENTRE & TELEMARKETING, and SALES category sections of our site.
Nothing increases customer churn faster than a few bad experiences with telephone agents and operators. The Versant – Spoken Language Test is a one-of-a-kind spoken language test that uses patented, computer-based technology to provide a measure of language proficiency that’s as reliable as most human-rated tests. Versant enables you to ensure applicants and employees have the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
Who is the Versant – Spoken Language Test for?
Versant is a great tool for evaluating applicants who will have frequent contact with customers, including:
- Call Center Representatives
- Customer Service
- Technical Support
- Sales
- Cashiers/Clerks
Validity Studies
- With a correlation of r = .97, the computer-generated Versant Test scores are virtually indistinguishable from human scoring
- Versant is highly reliable as it is specifically designed to analyze speech of non-native speakers using patented speech processing technology
- Proven to be an unbiased assessment for a company’s international applicants
ADMINISTRATION: 5 to 15 minutes, Online or by Telephone
COMPETENCY AREAS:
- Sentence Mastery
- Vocabulary
- Fluency
- Pronunciation
LANGUAGE: English or Spanish
© Pearson Assessment, Inc.
Additional information
| Appropriate For | |
|---|---|
| Administration Time | |
| Format | |
| Scoring Options | |
| Language | |
| Legal in Canada? |
The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
Not sure which test fits your needs?
We can help you to make the right choice.