Versant – Spoken Language Test

The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.

Description

The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.  Before you invest the time and money to train a new employee, test your applicants for skills like:

  • Sentence Mastery
  • Vocabulary
  • Fluency
  • Pronunciation

This test provides the answers you need to make informed hiring and promotion decisions.

Want more information about this test?  Get it now.  Please complete the request form on the MORE INFO & BUY TEST tab and we’ll reply promptly.

Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the GENERAL PRE-SCREENING, CUSTOMER SERVICE, CALL CENTRE & TELEMARKETING, and SALES category sections of our site.


 

Nothing increases customer churn faster than a few bad experiences with telephone agents and operators. The Versant – Spoken Language Test is a one-of-a-kind spoken language test that uses patented, computer-based technology to provide a measure of language proficiency that’s as reliable as most human-rated tests. Versant enables you to ensure applicants and employees have the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.

Who is the Versant – Spoken Language Test for?

Versant is a great tool for evaluating applicants who will have frequent contact with customers, including:

  • Call Center Representatives
  • Customer Service
  • Technical Support
  • Sales
  • Cashiers/Clerks

Validity Studies

  • With a correlation of r = .97, the computer-generated Versant Test scores are virtually indistinguishable from human scoring
  • Versant is highly reliable as it is specifically designed to analyze speech of non-native speakers using patented speech processing technology
  • Proven to be an unbiased assessment for a company’s international applicants

 

ADMINISTRATION: 5 to 15 minutes, Online or by Telephone

COMPETENCY AREAS:

  • Sentence Mastery
  • Vocabulary
  • Fluency
  • Pronunciation

LANGUAGE: English or Spanish

 

 

© Pearson Assessment, Inc.

Additional information

Appropriate For

Depth

Administration Time

Format

Scoring Options

Language

MORE INFO & BUY TEST

Interested in purchasing this test? We can help to ensure it’s the right test for your specific needs. We look forward to hearing from you! To connect with us, please complete the inquiry form below: