Hire a collections specialist that is tough and persistent but empathetic too.
Purpose: Collections is a tough business, and you need collections specialists who have the right temperament and saavy to get the job done and make sure payments are being made. Our online Credit and Collections Specialist Test will help you identify candidates with the personality suited for collections work. Personality traits include persistence, an ability to bond with a customer, empathy but not sympathy, the ability to put the right amount and right kind of assertive pressure on the customer to resolve their debt, and the intelligence to maneuver around delicate debtor situations.
About The Test:The Credit and Collections Specialist Test takes approximately 75 minutes to complete and the test battery consists of two parts:
• 138-question untimed personality inventory
• 44-item test of mental ability
What the Report Gives You: a graphical display of scores of areas covered , explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.