Credit and Collections Specialist Test

Use the Credit and Collections Specialist Test to screen for savvy, persistent, assertive collections specialists who make sure that payments get made.

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Description

Hire the right person with the Credit and Collections Specialist Test for screening savvy collections specialists who make sure payments get made.   Before you invest the time and money to train a new employee, test your applicants for skills like:

  • Intelligence
  • Empathy
  • Assertiveness
  • Persistence

This test provides the answers you need to make informed hiring and promotion decisions.

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Hire a collections specialist that is tough and persistent but empathetic too.

Purpose: Collections is a tough business, and you need collections specialists who have the right temperament and saavy to get the job done and make sure payments are being made. Our online Credit and Collections Specialist Test will help you identify candidates with the personality suited for collections work. Personality traits include persistence, an ability to bond with a customer, empathy but not sympathy, the ability to put the right amount and right kind of assertive pressure on the customer to resolve their debt, and the intelligence to maneuver around delicate debtor situations.

About The Test:The Credit and Collections Specialist Test takes approximately 75 minutes to complete and the test battery consists of two parts:

  • 138-question untimed personality inventory
  • 44-item test of mental ability

What the Report Gives You: a graphical display of scores of areas covered , explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.

Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.

The Credit and Collections Specialist Test Evaluates:

Credit and Collections Specialist Test Evaluation Chart

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