Purpose: It will help you identify the person who has the leadership qualities necessary to direct the work of others and create a customer oriented culture. A good Customer Service Manager will make decisions efficiently and in an ethical manner, stay on top of the work in his/her department, motivate employees, live up to obligations, and work hard. This test will also help you choose people who have the mental ability to handle the complexities of managerial level responsibilities.
About the Test: This test battery has three parts (1) a 131 question untimed personality inventory and (2) a 44 item test of mental ability (about equal number of items for verbal reasoning, numerical reasoning, and abstract reasoning), and (3) a set of 46 open-ended statements to which the candidate must type in short answers. This test will probably take most people 2 hours to complete although it will vary from person to person because all components are untimed.
What the Report Gives You: Graphical display of scores, explanation of aptitude results, list of strengths and developmental concerns, display of the narrative comments given to the open-ended statements, and suggested interview questions.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.