Customer Service Representative for High Security Positions

Measures performance, theft, dependability, work ethic, personality, service.

Description

Purpose: It will help you identify the person will demonstrate good job performance, i.e., easy to get along with, good with customers, dependable and hard working, plus they have the type of
personality that makes them more resistant to opportunities for theft or fraud.

About the Test: This test battery has a 103 question untimed personality inventory. This test will probably take most people about 30 minutes to complete although it will vary from person to person
because it is untimed.

What the Report Gives You: Graphical display of scores.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for
your workforce or establish company-specific scoring.

Validity Information: Available upon request.

Undesirable Behaviors

• Argumentative,
• Fails to live up to promises
• Not service minded
• Overreacts to stress, gets upset easily
• Has a number of high risk personality factors that increase chance of theft
• Does the minimum

Test Content Measures

• Agreeableness
• Contentious
• Customer Service Orientation
• Emotional Resilience
• Potential Fraud / Theft
• Work Drive

Desirable Behaviors

• Easy to get along with, amiable,
• Dependable, reliable
• Enjoys serving people
• Calm, level-headed,handles stress well
• Resistant to opportunities for theft
• Willing to go the extra mile

Additional information

Appropriate For

Depth

Administration Time

Format

Scoring Options

Language

Legal in Canada?