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The Multitasking Ability test is a measure of one’s ability to adeptly work on more than one task simultaneously, while maintaining efficiency and effectiveness when interrupted or switching between tasks. This test is a face-valid, split-screen simulation that is designed to assess multitasking ability. It captures the dynamic nature of the working environment by presenting the candidate with multiple types of items in a timed format. Candidates will be required to complete problem-solving items that are presented on one side of the screen, while at the same time attending to emails that are presented within an email inbox on the other side of the screen.
Job Level – Entry-Level
Job Family/Title – Call Center Representative, Clerical, Customer Service, Dispatcher
Languages Available – English (US)
Average Testing Time – (minutes) 20 minutes (Timed)
Maximum Number of Questions – 38 Total; 20 Problem-Solving items, 18 Information Retrieval items
Number of Sittings – One
Designed for Unproctored Environment – Yes
Question Format – Multiple choice
Product Category – Job Performance & Fit
This test measures multitasking ability; the ability to shift back and forth between two or more activities. The two activities included in this test are tasks which require general problem solving ability and tasks which require reading and retention of information presented in an email format.