Reading for Customer Service Reps & Telemarketers

Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.

Description

Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.  Before you invest the time and money to train a new employee, test your applicants.

This test provides the answers you need to make informed hiring and promotion decisions.

Want more information about this test?  Get it now.  Please complete the request form on the MORE INFO & BUY TEST tab and we’ll reply promptly.

Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the General Pre-Screening, Reading, Call Centre & Telemarketing and Customer Service category sections of our site.


 

Purpose: The Reading for Customer Service Reps & Telemarketers test assesses reading comprehension for the types of materials often used by CSRs and Telemarketers.

About the Test: This 17-minute timed test contains nine sample company memos, with 25 simple fill-in-the-blank questions.

What the Report Gives You: A graphical display of scores of areas covered an explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.

Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.

Validity Information: Available upon request.

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